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The .Monks Account Director maintains client relationships in a fast-paced, evolving environment for one of the top accounts at our agency. This is a role for a strategic and growth-minded professional with the industry know-how and rapport to simply get things done. If you’re an experienced go-getter who just gets clients and seeks out new opportunities to create impactful work, then let’s get down to the essentials.
Responsibilities:
- Own the client relationship and provide strategic consult
- Collaborate with your subject matter expert colleagues to produce great work.
- Learn all our service offerings to best serve our clients’ needs.
- Help structure and build new client teams.
- Partner with clients on creative briefs and direct client presentations.
- Provide clients with solutions and recommendations. Collect client feedback and ensure it is reflected in revisions.
- Communicate project requirements to project managers, producers, strategy and creative, in order to meet client expectations.
- Manage all processes required in order to obtain a range of client approvals.
- Manage any internal ticketing or project management systems used by the client.
- Oversee all scheduling of key internal and external meetings.
- Independently manage project financials, including invoicing, budgeting, and burn rate tracking, ensuring revenue alignment and profitability.
- Create and update all spreadsheets, creative folders and other documents across platforms.
- Manage the financial process including MSA, SOW, budgets, revenue tracking and internal reporting.
- Know our staffing and profitability. Forecast and manage resources while advising senior account management.
- Know your team and business better than anyone else
The essentials:
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- More than 7 years of marketing experience in a fast-paced, unchaperoned environment.
- Demonstrated ability to execute large-scale strategies in addition to diverse digital and traditional content projects.
- Adaptability and comfort with change and ambiguity.
- Superior client management and relationship building skills
- Comfortable with data, qualitative and quantitative.
- Experience guiding and developing teams.
- Ability to write a brief and give strong direction to the creative team.
- Strong project management skills to organize teams across complex projects.
- Experience growing a business and establishing trusting client relationships
- Understands how to work with global teams
- Leadership; Keep a pulse on how your team and clients are tracking and are flexible enough to make changes when necessary
Your work style:
- Entrepreneurial and able to work unaided, coordinating work streams via cross-functional internal teams.
- Excellent verbal and written communication skills.
- Strong presentation skills as well as relationship building skills.
- You love what you do and how it’s done! The passion is in the process
#LI-KW1
#LI-Hybrid
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
Benefits
- Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
- Generous PTO and 15 company-wide holidays
- 401k with company contribution
- Paid parental leave
- Work-life balance with an emphasis on personal well-being
- Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
- A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
- Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)
Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.