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As an Account Director (Grouper within the same client) at Monks, you will be at the forefront of managing and nurturing relationships with a portfolio of high-profile clients. You will lead a team of Account Leads and Managers, driving strategic initiatives and ensuring exceptional service delivery. Your role will be essential in guiding clients toward achieving their business objectives while fostering innovation and collaboration within your team.
Key Responsibilities
- Develop and implement strategic account plans that align with client goals and drive business growth, ensuring that all projects reflect the client’s brand vision and objectives.
- Cultivate and maintain strong, long-term relationships with key clients, acting as their strategic partner and trusted advisor.
- Lead, mentor, and develop a team of Account Managers and Directors, fostering a collaborative environment that encourages creativity and professional growth.
- Oversee the execution of multiple programs and campaigns, ensuring that deadlines, budgets, and quality standards are met while maintaining high client satisfaction.
- Establish and monitor key performance indicators (KPIs) for accounts, using insights to drive improvements and strategic adjustments.
- Work closely with internal teams, including creative, strategy, and production, to ensure seamless project execution and alignment with client objectives.
- Manage financial aspects of accounts, including forecasting, budget allocation, and ensuring profitability while meeting client expectations.
- Stay informed about industry trends, market dynamics, and competitor activities, using this knowledge to provide strategic insights and recommendations to clients.
- Identify opportunities for account growth and new business, supporting the pitch process and fostering relationships with potential clients.
Requirements
- 8+ years of experience in account management or client services within a marketing, advertising, or digital agency environment, with a proven track record in managing large accounts.
- Exceptional leadership abilities with experience in managing and developing high-performing teams.
- Strong ability to build and maintain relationships with clients, demonstrating outstanding communication and interpersonal skills.
- Expertise in developing strategic account plans, with a deep understanding of client needs and market opportunities.
- Proficiency in managing complex projects and multiple priorities in a fast-paced environment.
- Strong understanding of budgeting and financial management related to account performance.
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.