Job Title: Branch Chief, Product Management
JOA: CDAO-2024-000203
Pay Scale: $123,041-$159,950
Open Date: 8 March 2024
Close Date: 15 March 2024
About the Chief Digital and Artificial Intelligence Office
The Chief Digital and Artificial Intelligence Office (CDAO) is a Principal Staff Assistant (PSA) responsible for the acceleration of the adoption of data, analytics, and Artificial Intelligence (AI) to generate decision advantage across the Department of Defense (DoD). The Joint Artificial Intelligence Center (JAIC), Defense Digital Services (DDS), Chief Data Office (CDO), and forward-leaning programs of record including Advana have officially joined together to form one organization – the CDAO! The CDAO is established to enable the Military Departments and Services, Joint Staff, Combatant Commands (CCMDs), Office of the Secretary of Defense (OSD), and other DoD Components, to swiftly introduce new capabilities and effectively experiment with new operational concepts in support of DoD's warfighting missions.
The CDAO Algorithmic Warfare (AW) Directorate is changed with the advancement of algorithmic warfare and innovation into the Department’s warfighting efforts. AW will create opportunities and advance artificial intelligence processes and drive innovative technology to service members. As a Branch Chief of Product Management, the incumbent will lead the design, development, fielding and scaling of technologies, capabilities, strategies, policies and other guidance to data, analytics, and AI in support of business functions, including responding to crises and emerging challenges with state-of-the-art digital solutions.
This position is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 U.S.C. 1599f and does not convey eligibility to be converted to the Competitive Service. This announcement may be used to fill other vacancies within the CDAO. The pay grade for this role is GG-340-15.
This role will close for submissions on March 15th, 2024.
What you'll do here:
Lead product management of all user-facing platform interfaces and relentlessly focus on delivering a continuously improved customer experience across all tools and applications under management.Manage all customer success functions to include use case intake, project startup, service desk, and user interface/user experience (UI/UX) design services.Manage customer success functions to support onboarding, user training, and support for platforms, tools, and services under management.Manage all customer engagement events, knowledge management, and platform user training.Manage all customer analytics to track key customer growth and usage metrics; continuously maintain and improve data architecture and data visualizations to support stakeholder needs as products under management, to include platforms, tools, and use case-specific applications, scale.Act as budget and contract integration lead for the division, providing program management support as needed.Lead all communications including internal user communications to thousands of users, as well as external communications to public, interagency, and international stakeholders, relating to products under management which may include platforms, tools, capabilities, and services.Lead quarterly strategic planning using scaled agile methodology across all product teams and coordinate automated product roadmap capability to support product teams’ daily operations and executive decision support reporting. Apply program governance, agile program management, and risk management concepts and procedures to provide appropriate and helpful governance mechanisms that enhance the quality outcomes of all product teams.Lead ongoing configuration enhancement and maintenance for agile enterprise tools required to support scaled agile methodology.Perform all personnel-related processes such as selecting, rewarding, rating, and disciplining subordinate employees.,
Requirements
U.S. Citizenship is required.Candidate is encouraged to provide e-portfolio, project samples, Github, etc. to their submission package.Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration)This position is subject to provisions of the WHS/OSD PPP Pilot Program.Applicants for employment are covered by federal laws and Presidential Executive Orders designed to safeguard federal employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.A three-year trial period may be required if not previously completed a trial or probationary period in the excepted or competitive service.Must be determined suitable for federal employment.Required to participate in the direct deposit program.This position is subject to pre-employment and random drug testing.This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service.For more information on the Cyber Excepted Service Personnel System, click here https://public.cyber.mil/cw/dod-cyber-excepted-service-ces/This position requires a Top Secret/ Sensitive Compartmented Information (SCI) security clearance.This position may require work other than normal duty hours, which may include evenings, weekends, and/or holidays and/or mandatory overtime.This position may occasionally require travel away from the normal duty station via military or commercial aircraft.