Do you want to help scale the adoption and production of Channel Partners and Channel ISVs on AWS Marketplace? As an AMER AWSMP Consulting PDR, you will be the frontline resource for managing inbound support requests and providing data-driven feedback to influence the development of self-service tools that empower our partners on their AWS Marketplace journey. Join our dynamic team and make a direct impact on building the most diverse cloud community on Earth. 10010
Key job responsibilities
Manage the inbound request mechanisms for the team, including meeting SLAs and reporting on trends and volume
Collaborate with key internal stakeholders (e.g. inside sales, marketing, solution architects) to identify and curate self-service resources for partners
Develop and maintain relationships with AWS sellers and APN partners
Utilize CRM systems and other analytics tools to establish and report detailed metrics
A day in the life
In this role, you will be responsible for the daily management of inbound support requests from our Channel-focused partners. This includes qualifying requests, routing them to the appropriate business development resource, and categorizing them for tracking and reporting purposes. You will work closely with internal teams to identify and curate self-service resources that can be proactively shared with partners, enabling a faster and more efficient support experience. Additionally, you will provide data-driven and anecdotal feedback that will guide the development of AI-powered tools and resources to make this initial interaction completely self-service. By streamlining our support operations, you will play a key role in scaling the AWS Marketplace ecosystem and connecting more companies to build the cloud community of the future.
About the team
The AMER AWSMP Consulting team is responsible for driving the adoption and success of Channel Partners and ISVs on the AWS Marketplace. Our overarching vision is to be the best place to build cloud-enabled businesses, connecting companies together to create the most diverse cloud community on Earth. As an AMER AWSMP Consulting PDR, you will be the frontline resource for our partners, helping them navigate their journey on AWS Marketplace. You will work cross-functionally with our sales, marketing, and solutions architecture teams to identify new co-sell opportunities and provide a seamless experience for our partners. If you're passionate about empowering businesses to grow and thrive in the cloud, this is the team for you.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Austin, TX, USA | Seattle, WA, USA
Key job responsibilities
Manage the inbound request mechanisms for the team, including meeting SLAs and reporting on trends and volume
Collaborate with key internal stakeholders (e.g. inside sales, marketing, solution architects) to identify and curate self-service resources for partners
Develop and maintain relationships with AWS sellers and APN partners
Utilize CRM systems and other analytics tools to establish and report detailed metrics
A day in the life
In this role, you will be responsible for the daily management of inbound support requests from our Channel-focused partners. This includes qualifying requests, routing them to the appropriate business development resource, and categorizing them for tracking and reporting purposes. You will work closely with internal teams to identify and curate self-service resources that can be proactively shared with partners, enabling a faster and more efficient support experience. Additionally, you will provide data-driven and anecdotal feedback that will guide the development of AI-powered tools and resources to make this initial interaction completely self-service. By streamlining our support operations, you will play a key role in scaling the AWS Marketplace ecosystem and connecting more companies to build the cloud community of the future.
About the team
The AMER AWSMP Consulting team is responsible for driving the adoption and success of Channel Partners and ISVs on the AWS Marketplace. Our overarching vision is to be the best place to build cloud-enabled businesses, connecting companies together to create the most diverse cloud community on Earth. As an AMER AWSMP Consulting PDR, you will be the frontline resource for our partners, helping them navigate their journey on AWS Marketplace. You will work cross-functionally with our sales, marketing, and solutions architecture teams to identify new co-sell opportunities and provide a seamless experience for our partners. If you're passionate about empowering businesses to grow and thrive in the cloud, this is the team for you.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Austin, TX, USA | Seattle, WA, USA