Overview
Join a new, centralized delivery coordination team with a mission to support our fast-growing and evolving business. In this role, you will provide consistent, reliable, and timely service to support customers and partners across our program's spectrum.
As the world leader in GIS technology, Esri’s mapping and spatial analytics software helps our customers solve problems across all sectors of business and government. Esri’s Professional Services Division plays a crucial role in the innovation and implementation of the ArcGIS platform. Our mission is simple yet powerful: enable user success, broaden the impact of GIS, and push our platform to make our technology better.
Responsibilities
- Create and manage scope, schedule, and budget for consulting activities to provide our customers and strategic partners with meaningful solutions
- Proactively track, identify, and mitigate any potential risks with consulting activities
- Collaborate with Professional Services business functions to ensure successful delivery of program engagements
- Manage multiple services engagements and consultants’ schedules and maintain strong relationships with customers for future engagements
- Prepare and provide regular program updates and risk management assessment to key internal stakeholders
- Conduct regular engagement artifact validation through the evaluation of work plans, agendas, documentation, and business reporting analysis
- Support an extended network of coordinators located throughout the United States by sharing resources, experience, and knowledge to ensure the success of the greater program, Professional Services, and Esri
- Help identify regional and national trends and patterns for successful technology implementation
Requirements
- 2+ years of professional experience in similar position, supporting similar responsibilities
- Demonstrated experience supporting the development of project plans, budgets, and schedules
- An appreciation for technology and willingness to learn high-level concepts
- Ability to develop productive, strong relationships with internal teams and customers to meet targeted objectives
- Ability to lead and manage multiple engagements
- Entrepreneurial attitude and willingness to learn
- You thrive in a dynamic, cross-functional team environment
- An analytical mindset with the ability to create reports, interpret results, and make recommendations on appropriate courses of action
- Proficiency with Microsoft Office products
- Excellent communication, collaboration, organizational, time management, presentation, and writing skills
- Proactive, self-motivated, agile, and team-oriented
- Bachelor’s in Geography, GIS, Information Systems, or a related field
Recommended Qualifications
- Experience with collaboration tools, such as Professional Services Automation, SharePoint, Salesforce, and/or other business management/reporting systems
- Experience with ArcGIS, location-based services, geo-enabled apps, spatial analytics, or similar geospatial technology
- Experience preparing, reviewing, and presenting high quality scopes of work, proposals, business metrics, and reports
- Project Management Professional (PMP) certification
- Master's in GIS, Information Systems, Geography, or a related field
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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