About Invisible
Invisible is the operations innovation company transforming how companies are built and run.
We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.
Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success.
About The Role
Invisible’s product is a no code solution for managing business processes including the orchestration of AI, Automation, Data Integrations, and workforce management. Our Platform group is responsible for ensuring continuous availability and reliability of these systems including management of CI/CD pipelines, core backend services for data storage, process execution, queuing, monitoring and alerting.
The current Platform team is a single engineering pod. You’ll join to help us scale this single team into a group of multiple teams focused on specific services and personas (ex. Developer Productivity, Data Management, Process Execution).
What You’ll Do
- Culture - We expect everyone on the team to be constantly learning and growing. As a Director of Engineering, your enthusiasm for continual growth should permeate through the organization, raising the bar for performance in your team.
- Execution - The first principle of execution is reliable delivery — you honor your commitments. You should set clear expectations for your deliverables and drive them to completion. Communication is key, say what you’re going to do, do it, and then let everyone know that it’s done.The second principle of execution is intelligent prioritization. You will be expected to set the strategy and roadmap for your organization, aligning it with the overall vision of the company.
- Leadership - Your role is not just to manage, but to lead. You will be expected to provide clear direction, mentorship, and support to your teams, setting the example for how to work and behave. You will also be responsible for hiring and performance management, ensuring your teams are staffed with the best talent and performing at their best.
- Technical Proficiency - As a technical leader, you will be expected to have a deep understanding of software engineering principles and processes, be able to understand and discuss architectural decisions, and contribute to the development of our technical infrastructure. Experience in developing and implementing process improvements, software methodologies
What We Need
- 5+ years of experience managing engineering managers in a high growth environment.
- 5+ years of hands-on software development experience. You won’t be writing code but you need to be able to speak with authority on deep technical issues and drive programs that ensure high quality implementation.
- Demonstrated ability to lead multiple cross-functional engineering teams, with a focus on fostering collaboration, innovation, and efficiency across teams.
- Experience building and maintaining high scale high throughput cloud based applications
- Proven experience in designing and managing distributed systems at scale, with a deep understanding of consistency, partitioning, and resilience in highly available systems.
- Deep understanding of Kubernetes and the ecosystem of operational tools associated with it.
- Experience with implementing and maintaining SRE practices, including service level objectives (SLOs), service level indicators (SLIs), and incident management processes to ensure platform reliability.
- Strong background in leveraging data and metrics to drive decision-making processes, with experience in setting and tracking key performance indicators (KPIs) for engineering teams.
- Experience in managing engineering budgets, including headcount planning, vendor management, and optimizing resource allocation across multiple teams.
- In-depth knowledge of cloud security best practices, with experience implementing secure development practices and ensuring compliance with relevant industry standards (e.g., GDPR, SOC 2)
- Bachelor's Degree in Computer Science, Data Science, or equivalent experience.
What’s In It For You
We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners. Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan. This ensures liquidity for those who choose to sell their stake in the company.
Compensation:
- Base: $230,000
- Base + Bonus Target: $315,000
- This role is eligible to participate in Invisible’s equity plan.
The amount listed above is the expected annual base salary for this role, subject to change.
Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote,. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email.
Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.