Director of Product - Operations Manager, Marketplace

About Invisible

Invisible is the operations innovation company transforming how companies are built and run.

We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of thousands of experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annual Recurring Revenue (ARR) of $100 million and continue to grow at speed. Operating as a profitable business, we maintain near complete ownership, with a firm foundation built on creating long-term shareholder value. We are excited to offer substantial equity compensation as part of our commitment to our team, presenting life-changing opportunities for our partners.

About The Role

Invisible’s Marketplace has thousands of active experts that provide human-in-the-loop services that help our clients create better, faster, cheaper outcomes for their businesses. Invisible’s Operations Team is responsible for sourcing, hiring, onboarding, matching and ultimately helping our experts do their best work. As the Director of Product for Operations Tools in the Marketplace, you will develop the product vision and strategy for the Operations Manager user persona. You will put data dashboards at the fingertips of our Operations Managers, empowering them to make prescient data-driven decisions. You will help them evaluate expert skill and experience levels and allow them to make informed decisions on hiring and retention. You will help them build out charts that help our clients understand the ROI from their investments with Invisible and strengthen their relationship with us. 

What You’ll Do

• User research: Your primary user persona is the Operations Manager that is responsible for hiring and retaining the best experts. You will study their user journey and their pain-points, and help identify the sharpest pain points that need to be addressed. 
• Product vision and strategy: You will combine the voice of the user, quantitative analysis and market research to develop a vision, strategy and roadmap for the Operations Manager experience on the Marketplace.
• Execute: Once a roadmap is clearly defined, you will relentlessly execute against it. You will hold yourself accountable to the OKRs set against your roadmap, prioritize and make trade-offs, celebrate wins, share back learnings and overall, over-communicate each step of the way to keep the team well-informed of the direction.  
• Team building: You will hire and retain the best talent for your team, and continuously raise the bar for Invisible.

What We Need

• You will have 7-8 years of product management experience in technology companies, including 2-3 years of managing PMs. 
• You have a proven track record in building cutting edge internal tools for marketplace products. 
• You thrive in driving alignment and collaboration across large internal stakeholder groups. 
• You want to be a part of a visionary team where your expertise will lead groundbreaking innovations in AI and frontier technologies, driving the future of intelligent solutions. Cross-team collaboration is a key strength and you lean into bringing an entire organization along with your vision and strategy. 
• You enjoy diving deep and are data-driven. 
• You are deeply strategic and spend as much time identifying the right problem to solve as in the solution itself. You have exceptional analytical skills and outstanding communication skills. 

What’s In It For You

We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners. With over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership. Moreover, our leadership team is legally obligated to buy back partner shares according to a formal liquidity plan. This ensures a clear path for those who choose to sell their stake in the company.

Compensation: 

• Base: $230,000
• Base + Bonus Target: $315,000
• This role is eligible to participate in Invisible’s equity plan.

The amount listed above is the expected annual base salary for this role, subject to change.

Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. 

Privacy Policy:
All candidates and residents of California may visit our Recruitment Privacy Policy and Notice at Collection here. 

Accessibility Statement:
We are committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email. 

Equal Opportunity Statement:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.

You may view Invisible Pay Transparency Policy, and Equal Employment Opportunity is the Law notice, by clicking on the corresponding links.

Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.