✍🏽 About Writer
Writer is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, Mars, Salesforce, and Vanguard to transform the way they work.
Writer’s fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra – Writer’s state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails.
Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.
📐 About this role
You will shape the strategy and playbooks to drive increased adoption, retention, and growth of our mid-market customer base. You will develop, own, and refine the renewals playbook with an eye towards maximizing GRR and NRR within this segment. You will engage directly with customers throughout the year to transact renewals and close cross-sell/upsell opportunities. In addition to being responsible for renewals, you will also define and execute a proactive, data-driven, and scalable engagement strategy help these customers to adopt and realize value from the platform. Over time, you will have the opportunity to shape and build out the team to meet the needs of our growing business.
🦸🏻♀️ Your responsibilities:
Own the end-to-end renewals process for the mid-market business, with the goal of securing full and on-time renewals. Drive the renewal process from initial reach out to negotiation to closure.
Work in close collaboration with Customer Success, Sales, Ops, and Deal Desk to maintain a forward-looking view of account health, risk, and growth opportunities. Work to retain customer contracts and support accounts growth.
Maintain an accurate rolling forecast of renewals in your book of business
Negotiate renewal terms to align with the customer and the company goals
Handle escalations relating to contract questions, negotiations, and customer requests
Enhance the renewals process playbook on an ongoing basis, addressing process gaps and finding new areas of improvement
Drive partnership between Customer Success, Product, Marketing, and other cross-functional peers to launch scaled adoption engagements including digital and one-to-many engagements, using customer data insights as a foundation.
⭐️ Is this you?
5+ years in a renewals or account management role in Enterprise B2B SaaS
Past experience building and/or operating a renewals management function preferred
Experience building and/or operating a scaled customer success motion, including digital-first strategies
Strong negotiation, objection handling, and closing skills
Effective communicator, strong interpersonal and collaboration skills
Motivated, proactive, driven and results-oriented
Strong internal cross-functional partnering and collaboration skills
Curious to learn more about who we are and how we operate? Visit us here
🍩 Benefits & perks
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Home office setup, cell phone, internet
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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