At Groq. We believe in an AI economy powered by human agency. We envision a world where AI is accessible to all, a world that demands processing power that is better, faster, and more affordable than is available today. AI applications are currently constrained by the limitations of the Graphics Processing Unit (GPU), a technology originally developed for the gaming market and soon to become the weakest link in the AI economy.
Enter Groq's LPU™ AI Inference Technology. Specifically engineered for the demands of large language models (LLMs), the Language Processing Unit outpaces the GPU in speed, power, efficiency, and cost-effectiveness. The quickest way to understand the opportunity is to watch the following talk – groq.link/scspdemo.
Why join Groq? AI will change humanity forever, and we believe preservation of human agency and self determination is only possible if AI is made affordably and universally accessible. Groq’s LPUs will power AI from an early stage, and you will get to leave your fingerprint on civilization.
Facilities and IT Support - Sr. Manager
Mission: Leading our facilities and IT support teams overseeing the planning, execution and delivery of high-quality services that meet business objectives.
Responsibilities & opportunities in this role:
- Develop and execute comprehensive plans for managing Groq Facilities and IT Support ticket management, ensuring timely and effective resolution of issues.
- Manage vendor relationships, including contract negotiation, performance management, and issue escalation.
- Oversee the delivery of Facilities and IT Support services, including managing service level agreements, setting targets, and monitoring quality of service.
- Collaborate with cross-functional teams to identify business requirements, define project scope, and prioritize deliverables.
- Develop and maintain relationships with stakeholders, including IT teams, business leaders, and external partners.
- Manage and mitigate risks, issues, and dependencies to ensure smooth delivery of services.
- Develop and manage budgets, forecasts, and financial reports to ensure fiscal responsibility and accountability.
- Ensure operational efficiency and effectiveness by identifying areas for process improvement and implementing changes as needed.
- Provide leadership, guidance, and coaching to team members to ensure their success and growth.
Ideal candidates have/are:
- Bachelor's degree in Computer Science, Information Technology, or related technical field.
- Minimum 15 years of experience in IT program management, with a focus on Facilities and IT Support services.
- Proven experience in managing large-scale IT programs, with a strong track record of delivery and results.
- Strong technical background, with expertise in IT systems, infrastructure, and applications.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
- Strong budgeting and financial management skills, with experience in managing multimillion-dollar budgets.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong analytical and problem-solving skills, with the ability to think strategically and tactically.
- Strong team player with a collaborative mindset and ability to work effectively with cross-functional teams.
- Excellent communication and presentation skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Experience with Data Center management frameworks, such as Uptime Institute Tier Certification, is a plus.
- Proficiency in data analysis and reporting tools, with the ability to track and manage key performance indicators (KPIs).
- Experience with vendor management, including contract negotiation, performance management, and issue escalation.
Attributes of a Groqster:
- Humility - Egos are checked at the door
- Collaborative & Team Savvy - We make up the smartest person in the room, together
- Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
- Curious & Innovative - Take a creative approach to projects, problems, and design
- Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking
If this sounds like you, we’d love to hear from you!
Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $156,000 to $211,000, determined by your skills, qualifications, experience and internal benchmarks.
Location: Groq is a geo-agnostic company, meaning you work where you are. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration methods. Some roles may require being located near our primary sites, as indicated in the job description.
At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.
Groq is an Equal Opportunity Employer that is committed to inclusion and diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, disability or protected veteran status. We also take affirmative action to offer employment opportunities to minorities, women, individuals with disabilities, and protected veterans.
Groq is committed to working with qualified individuals with physical or mental disabilities. Applicants who would like to contact us regarding the accessibility of our website or who need special assistance or a reasonable accommodation for any part of the application or hiring process may contact us at: talent@groq.com. This contact information is for accommodation requests only. Evaluation of requests for reasonable accommodations will be determined on a case-by-case basis.