Field Operations Leader at OpenAI
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About the team
OpenAIās mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the worldās best scientists, engineers, and business professionals into one lab together to accomplish this.
In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible.
About the role
Our Go To Market team has a unique mission to help customers understand the deep impact that highly capable AI models can bring to their business and users. We are seeking an operations leader to help drive the strategy and execution of our go-to-market efforts in the enterprise.
The Field Operations team plays a critical role in building theĀ infrastructure and processes to optimize operational efficiency and generate data-driven insights for strategic decision-making. This role will work cross-functionally with GTM leadership, GTM systems, Enablement, Product, Finance, and Data teams to identify and drive efficiencies that enhance the success of both our customers and the organization.
This role is based in San Francisco, CA or New York, NY. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you'll:
Build & lead a team of strategic business partners to our GTM leadership team
Play a critical role in determining GTM segmentation and org design
Partner closely with strategic finance to forecast our business, determine capacity plans, and set targets across GTM
Build and run an effective sales forecasting process
Responsible for building the strategy, database hygiene and execution/management of territories across all customer-facing roles
Responsible for designing optimized sales processes, partnering with technical teams to implement, and partnering with enablement to drive adoption and accountability
Responsible for defining KPIs, designing dashboards and operating cadences, and driving ongoing, proactive insights on the health of the business, informing strategic focus areas
Drive key initiatives that aim to drive operational efficiency
You might thrive in this role if you have:Ā
Extensive experience in revenue operations or strategy at a high-growth, technology company
Proficiency with GTM systems, namely SFDC, Gong
Experience managing a large team of 15+ operational team members
Highly analytical
Exceptional project management skills with experience leading complex, cross-functional initiatives
Deep experience designing & executing on a territory strategy for 100+ GTM orgs
Strong communication skills and executive presence
An understanding of the AI landscape, our applications, and the problems they solve for our customers.
The ability to thrive in ambiguity and work autonomously
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.Ā
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.Ā
OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement
For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via thisĀ link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.