Hardware Lab Technician, Customer Success
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.
The Customer Success team is looking for an experienced Hardware Technician / Lab Manager to support our development activities in our Santa Clara lab. You will work alongside experienced engineers and technicians as the team develops, deploys, and supports Tenstorrent boards and systems.
This role is on-site, based out of Santa Clara, CA.
We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.
Responsibilities:
- Perform failure analysis on customer-returned hardware
- Set up and maintain competitive benchmarking environments
- Build and configure test systems for customer issue reproduction
- Computer system assembly, teardown, and component-level troubleshooting
- Rework of systems and boards including motherboard and PCIe card replacement
- PCB assembly and rework down to the component level
- Execute validation testing on field returns and repaired units
- Operate and maintain lab equipment (oscilloscopes, logic analyzers, multimeters)
- Manage lab inventory and order supplies/components as needed
- Maintain equipment calibration records and system configuration documentation
- Organize and maintain a clean, efficient lab environment
- Document failure analysis findings and repair procedures
- Support customer escalations with hardware expertise
Experience & Qualifications:
- Associate's degree in Electronics Technology, Computer Technology, or equivalent experience
- Strong experience with computer components and system assembly
- Proficiency with standard lab equipment (multimeters, soldering stations, oscilloscopes)
- Experience with PCB rework and component-level repairs
- Familiarity with Linux operating systems is a plus
- Experience with AI accelerator hardware or GPUs is an asset
- Background in customer support or RMA processing preferred
- Excellent verbal and written communication skills
- Exceptional attention to detail and organizational abilities
Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.
Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.
Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set by the U.S. government.
Our engineering positions and certain engineering support positions require access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee information and/or documentation will be required and considered as Tenstorrent moves through the employment process.
If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government. If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.