Perplexity is looking for an experienced Head of Enterprise Customer Success to join our small but mighty Enterprise team. In this crucial role, as the first Enterprise Customer Success hire, you’ll be responsible for both (1) designing the strategy, and (2) putting that strategy into practice through key client ownership. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. And as the first hire, a core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
- Develop and implement our Enterprise customer success strategy
- Serve as the primary point of contact for key enterprise clients
- Drive initial enablement through high quality onboarding and training
- Design growth strategies to foster and expand client use
- Manage retention, working with clients to quantify value delivered
- Advocate for client needs, and collaborate with cross-functional teams to drive product development
- Establish key performance indicators for customer success, and analyze data and feedback to identify trends and opportunities
Qualifications
- 6+ experience building and leading the Customer Success function at scaling tech companies, specifically working with enterprise clients
- Proven track record of driving enterprise-level satisfaction, growth, and retention
- Excellent communication and presentation skills, with the ability to engage C-level executives
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems and customer success tools
The cash compensation range for this role is $170,000 - $220,000.
To support our rapid expansion, we've raised significant funding from some of the most respected investors in technology. In January 2024, we raised $73.6 million in a Series B round led by IVP, with participation from NVIDIA, Jeff Bezos' investment fund, NEA, Databricks, and other prominent firms. We followed that up with a $62.7 million Series B1 round in April 2024 led by Daniel Gross, valuing Perplexity at over $1 billion.
Our prominent investor base includes IVP, NEA, Jeff Bezos, NVIDIA, Databricks, Bessemer Venture Partners, Elad Gil, Nat Friedman, Naval Ravikant, Tobi Lutke, and many other visionary individuals.