WHAT YOU DO AT AMD CHANGES EVERYTHING
We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.
AMD together we advance_
IT Service Management Intern (start from Aug/Sep)
THE ROLE:
He/she will be part of the Penang IT Service Management team. The team is responsible for 3 areas of Change Management (CM), Asset Management (AM) and Application Portfolio Management (APM). This role primarily facilitates tasks and activities related to the operations, enforcement and upkeep of processes, maintaining the process flow documentations and associated reporting. It may include any ad-hoc IT-related activities as and when necessary.
THE PERSON:
Willingness to learn new knowledge and skillsets, open to new ways of working, fast learner with a positive attitude and mentality.
KEY RESPONSIBILITIES:
- Change Management – assist with documentation tasks, preparation of reports, proactively monitor change requests requiring attention, producing training materials in video format
- Asset Management – assist with documentation of current or new processes, support some basic asset management tasks
- Application Portfolio Management – consolidate available documentations and resources into a single reference point, assist with daily tasks of registering business applications, updating server mappings
- Assisting in the execution of IT projects or activities as and when necessary
- Open to research and learn up on new technologies like AI and providing recommendations for improvement in areas where gaps or challenges are seen
PREFERRED EXPERIENCE:
- Passion in IT process
- Very organized and structured
- Good follow up skills
- Ability to work with Presentation slides
- Ability to work with data via intermediate Excel skills
- Skills in producing video learning materials based on presentation slides
- Basic knowledge of ITIL principles is advantageous
- Visio or any other process flow documentation skill is advantageous
- Ability to communicate and collaborate with others in-person or virtually across regions
ACADEMIC CREDENTIALS:
Degree or Diploma in IT, Information Systems, Computer Science, or a similar field.
LOCATION:
Penang, Malaysia
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.