IT Support Associate

Leonardo.Ai, an Australian tech startup, is on a transformative mission to democratise design and ignite the world's creativity through our groundbreaking AI-powered platform. With over 20 million users worldwide and counting, we're just starting!

The Role:

We seek an enthusiastic and proactive IT Support Associate to join our supportive and collaborative team. This is a fantastic opportunity for someone who wants to develop their career in IT, with hands-on experience across various tasks. You’ll work closely with our experienced IT professionals, learning the ropes and contributing to meaningful projects. If you're passionate about technology, love solving problems, and enjoy helping people, we’d love to hear from you!

What You’ll Do:

• Provide Friendly IT Support: Be the first point of contact for staff, offering patient and clear support for hardware, software, and network issues.

• Collaborate with the IT Team: Work closely with experienced team members to escalate complex issues and learn from their expertise.

• Assist with Setup & Maintenance: Help set up computers, printers, and peripherals while ensuring they’re running smoothly for our staff.

• Support Software Updates: Assist with installing, configuring, and updating software applications across the company.

• Hands-On Network Assistance: Provide hands-on support for basic network maintenance tasks, such as cabling, setting up routers, and troubleshooting switches.

• Learn System Administration: Perform system administration tasks with guidance, gaining valuable experience as you grow.

• Collaborate Across Departments: Work with different teams to understand their IT needs and ensure they have the tools to succeed.

• Create Helpful Documentation: Contribute to user guides and documentation to make things easier for everyone.

• Stay Hands-On: Be willing to roll up your sleeves for various tasks, such as setting up hardware or helping keep the office organised.
  

Skills We Love:

• Basic IT Knowledge: Familiarity with computer hardware and software is a great starting point, but your willingness to learn is even more critical.

• Strong Communication Skills: You enjoy working with people and can clearly, patiently, and supportively explain technical issues.

• Problem-Solver with a Calm Approach: You're comfortable troubleshooting IT issues and remain professional and calm under pressure.

• Quick Learner: Eager to learn new technologies and adapt quickly in a fast-paced environment.

• Team Player: You thrive in a collaborative environment and are happy to help wherever needed, whether a technical issue or a general office task.

• Independence & Initiative: You can work independently while following guidance and instructions.
  

Bonus Skills:

• Familiarity with Windows and macOS.

• Experience with IT ticketing systems or help desk software.

• IT certifications such as CompTIA A+ are a plus.

• Previous experience in a customer service or client-facing role.
  

What We Offer:

• Supportive Learning Environment: A nurturing space where you can grow and develop your IT skills with mentorship from experienced professionals.

• Diverse Experience: Exposure to various technologies and tasks to help you broaden your knowledge.

• Mentorship & Growth: Regular guidance and support from a team of professionals who are invested in your career journey.

• Opportunities for Advancement: We are committed to helping you advance in your career within the company.
  

Our Culture:

• Inclusive Culture: We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued and empowered. At Leonardo AI, your unique perspectives and experiences are welcomed and essential to our success.

• Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility to work remotely or from our vibrant offices. We have employees all over Australia, ensuring you can thrive personally and professionally.

• Empowering Growth: Your development is our priority. We offer continuous learning opportunities and career growth tailored to your goals. You’ll be encouraged to grow and excel in your career at Leonardo AI.

• Impactful Work: Join us in shaping the future of AI. You'll work on innovative projects that have a meaningful impact, and your contributions will help drive advancements in AI creativity.

What's in it for you?

A range of benefits to set you up for every success in and outside of work. Here's a taste of what's on offer:

• Impact the future of AI

• Reward package including equity - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers with 18 weeks paid leave

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and support you personally, including remote working abroad

• Support with your professional development

• Fun and engaging company events, both virtual and in-personIf you’re ready to start your IT career in a supportive, collaborative environment where you can make a real difference, we’d love to hear from you. 

Apply now and take the first step toward an exciting future in tech!

• Shape the Future of AI: Join us in revolutionising content creation and build a platform at the forefront of generative AI, in an award winning culture.

• Hybrid and Remote Options: Flexibility is key. Choose a work arrangement that suits your lifestyle and allows you to do your best work. Our hybrid team members meet in the Sydney office 1-2 times per week, with free lunch on Fridays.

• Benefits: We offer a generous package including paid parental leave, a generous home office and wellness budget, and remote working from abroad.

• Diversity and Inclusion: We intentionally seek people from a variety of backgrounds, experiences, and perspectives to join our team. We wholeheartedly believe in creating an inclusive environment where every voice we hear contributes to our success.

While we love technology, rest assured that our interview process is all human. A Talent team member will review your application, and we'll contact you either way to let you know the outcome. Here's what you can expect.

Round 1 - Meet Your Recruiter:

• Our Talent team will reach out and arrange a 30-minute video call where you'll cover your experience, skills, and career motivations. You'll also get essential context about the role, the team, and how you can contribute towards our goals.

Round 2 - Craft Interview:

• You'll meet some team members to discuss the technical task in more depth, work through some technical questions related to your expertise and cover past projects, experience and career aspirations.

Round 3 - Technical Task:

• If you're applying for a technical role, you may be given a short take-home task to assess your skills and approach to problem-solving. This could be a real-life business scenario to unpack, a presentation, a test or a collaboration exercise. (Please note, depending on the role, the order of rounds 2 & 3 are interchangeable)

Round 4 - Values interview:

• You'll be able to meet with the Department Head for a short, informal conversation to understand your potential impact, the growth area we can support, and how aligned you are with our values and culture.

If there are any adjustments we can make that would make you more comfortable at any point in the interview process, please don't hesitate to let us know.