About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
About the Role
We are seeking an experienced and detail-oriented People Operations Manager to lead and optimize the operational aspects of our People function. This role bridges the gap between strategic People goals and day-to-day operational excellence by managing the employee lifecycle, maintaining compliance, and optimizing HR systems and policies.
Key Responsibilities
Payroll, Compliance & Process
- Collaborate with finance and external vendors to provide employee updates, resolve discrepancies and improve payroll efficiency.
- Responsible for audits and adhering to standard operating procedures.
- Collaborate with Security to maintain compliance.
- Ensure compliance with local, state, and federal labor laws and company policies.
- Monitor updates in employment laws and implement necessary changes to policies and practices.
Employee Lifecycle Management
- Streamline processes and drive continuous improvement while ensuring a positive employee experience during onboarding, offboarding and other employee stages.
- Assist in maintaining employee records, ensuring data privacy and confidentiality.
People Systems Management
- Administer and maintain HR systems, ensuring accurate employee data and system integrity.
- Identify opportunities to improve HR systems and workflows, driving digital transformation initiatives.
Compensation & Benefits
- Oversee employee benefits programs such as health insurance, retirement plans, and other initiatives.
- Support market salary benchmarking and analysis to maintain competitive pay structures
- Conduct periodic benchmarking to ensure competitive compensation and benefits packages.
- Address employee inquiries related to pay, benefits, and deductions
Experience
- 8+ years of experience in People Operations or a similar role.
- Strong knowledge of payroll, People systems, and employment laws.
- Proficiency in HRIS platforms and MS Office suite.
- Excellent problem-solving, organizational, and interpersonal skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Experience working in a [global/multi-location] organization.
- Proven experience in process improvement and digital People initiatives.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.