Managing Editor, Amazon Rufus, Operations Team

Amazon is seeking a Managing Editor who is passionate about technology, innovation, and the customer experience. This is an opportunity to join the high-performing team behind Amazon’s new generative AI-powered shopping assistant, Rufus. Rufus makes it easy for customers to find and discover products to meet their unique needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more.

The Managing Editor will be responsible for a team of writers and annotators using prompt generation and Instructional Fine Tuning to improve the fluency of our AI models. They will uphold and contribute to quality, style, and tone guidelines, while using customer feedback to continually improve Amazon’s ability to be helpful to customers. Cross-functional partnership will be key, as this team works across Product, Science, and Design teams to evaluate CX metrics, develop scalable reporting systems, and ensure continual model improvements.

This role requires exceptional written and oral communication skills, excellent judgment, strong interpersonal skills, deep curiosity about how things work, and a passion for serving customers. You must enjoy context-switching and partnering at all levels of the organization to deliver results. This is an opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings.


About the team
The Search & Conversational Shopping team is creating innovative and helpful experiences for Amazon's customers. Using AI, we're creating the next evolution in shopping.