MSCP Group Product Manager

Boku is seeking an experienced Group Product Manager to lead the Merchant Experience team. In this role, you will drive the product strategy and execution for Boku’s merchant-facing tools and services, ensuring they are scalable, intuitive, and impactful. As a key leader in our product organization, you will mentor and manage a team of product managers, fostering a high-performance culture that thrives on innovation and customer-centricity. You will collaborate closely with engineering, UX/UI design, commercial, operations, compliance, and other cross-functional teams to build solutions that empower merchants to seamlessly launch, operate, and grow their business with Boku.

Key Responsibilities

• Strategic Leadership:
  • Define and execute the product vision and strategy for merchant-facing tools and services that enhance merchant onboarding, operations, and growth.

• Translate business objectives and merchant needs into actionable roadmaps and product initiatives, ensuring cross-functional alignment.
• Champion innovation by identifying opportunities to optimize the merchant journey and platform scalability.

• Team Leadership & Development:
  • Lead, mentor, and grow a team of high-performing product managers, fostering a culture of collaboration, innovation, and continuous improvement.

• Establish best practices for product management, including prioritization frameworks, discovery methodologies, and stakeholder engagement.
• Provide coaching and career development support to empower the team to excel in their roles.

• Cross-Functional Collaboration:
  • Work closely with engineering, UX/UI design, commercial, operations, compliance, and other teams to build seamless, scalable, and intuitive merchant experiences.
  • Ensure smooth communication and alignment across departments to drive efficiency and innovation in merchant solutions.
  • Act as a key point of contact between product, business, and technical teams, advocating for merchant needs while balancing business objectives.
• Data-Driven Decision-Making:
  • Utilize merchant feedback, usage analytics, and market trends to refine product offerings and improve merchant success rates.
  • Define, track, and report on key performance indicators (KPIs), such as active merchants, feature adoption, session duration, customer satisfaction, and operational efficiency.
  • Foster a culture of data-informed experimentation, ensuring insights translate into impactful product improvements.
• Customer-Centric Approach:

• Conduct interviews, usability studies, and surveys to gain deep insights into merchant pain points and needs.
• Continuously integrate merchant feedback into the product roadmap, ensuring a frictionless and efficient experience at every stage of their lifecycle.
• Advocate for intuitive, self-serve, and scalable product solutions that empower merchants to thrive on Boku’s platform.
• Market Analysis and Competitive Positioning:
• Stay ahead of industry trends, emerging technologies, and competitive offerings to identify opportunities for innovation.
• Define strategies to differentiate Boku’s merchant tools, improve customer satisfaction, and enhance operational efficiency.
• Continuously assess competitor offerings, industry benchmarks, and emerging market trends to identify strategic opportunities that enhance Boku’s merchant experience and drive competitive differentiation.
• Stakeholder Communication:
• Act as a key liaison between product, engineering, stakeholders, leadership, and merchants, ensuring transparency and alignment on priorities.
• Effectively communicate product vision, strategy, and progress to senior leadership, driving buy-in and strategic alignment.
• Manage stakeholder expectations, balancing business needs, technical feasibility, and merchant experience to ensure optimal product delivery.

Key Skills and Competencies 

• Experience:
• 7+ years of product management experience, with at least 3+ years in a leadership role managing and mentoring product teams.
• Proven success leading merchant-facing or B2B SaaS product development, preferably in payments, fintech, or related industries.
• Experience working in fast-paced, cross-functional environments, balancing technical, business, and user experience considerations.
• Skills:
• Deep understanding of product lifecycle management, roadmapping, agile development methodologies, and enterprise client needs.
• Strong data-driven decision-making skills, including experience with analytics, A/B testing, and user research to drive insights and inform product development.
• Ability to translate business needs into clear product requirements while ensuring technical feasibility and scalability.
• Exceptional leadership and team development skills, with a track record of fostering high-performing teams.
• Technical Proficiency:
• Experience with user experience (UX/UI) best practices for intuitive and engaging product design.
• Experience with platform technologies, APIs, and security best practices.
• Experience working with tools such as Jira, Confluence, Tableau, or similar platforms.
• Soft Skills:
• Excellent communication and leadership skills, with the ability to influence stakeholders and drive results across different departments.
• Strategic thinking with the ability to balance short-term priorities with long-term vision.
• Entrepreneurial mindset with a bias for action, ownership, and results.
• Ability to multitask, adapt to changing priorities and opportunities, and thrive in a fast-paced environment.

Preferred Qualifications

• Experience working in payments, fintech, or e-commerce industries.
• Familiarity with regulatory compliance in digital payments and merchant services.
• Familiarity with global operations and international market considerations.