At Groq. We believe in an AI economy powered by human agency. We envision a world where AI is accessible to all, a world that demands processing power that is better, faster, and more affordable than is available today. AI applications are currently constrained by the limitations of the Graphics Processing Unit (GPU), a technology originally developed for the gaming market and soon to become the weakest link in the AI economy.
Enter Groq's LPU™ AI Inference Technology. Specifically engineered for the demands of large language models (LLMs), the Language Processing Unit outpaces the GPU in speed, power, efficiency, and cost-effectiveness. The quickest way to understand the opportunity is to watch the following talk – groq.link/scspdemo.
Why join Groq? AI will change humanity forever, and we believe preservation of human agency and self determination is only possible if AI is made affordably and universally accessible. Groq’s LPUs will power AI from an early stage, and you will get to leave your fingerprint on civilization.
Director, Operations Account Management
Mission: Lead our operations and account management teams driving deliverables, targets, and compliance across the organization while ensuring seamless execution of our business strategies. This is a high-visibility role that requires strong leadership, operational expertise, and a customer-centric approach.
Responsibilities & opportunities in this role:
- Operational Excellence: Develop, implement, and manage operational strategies to drive efficiency, productivity, and quality across the organization. Ensure that all operational processes are aligned with the company's overall business objectives.
- Account Management: Lead the account management team to deliver exceptional customer experiences, drive customer retention, and identify new business opportunities. Develop and execute account plans to achieve revenue growth and customer satisfaction targets.
- Deliverables and Targets: Set and achieve operational and account management targets, including metrics such as customer satisfaction, revenue growth, and process efficiency. Monitor and report on key performance indicators (KPIs) to ensure the organization is on track to meet its objectives.
- Compliance: Ensure that all operational and account management activities are compliant with regulatory requirements, industry standards, and company policies. Develop and implement policies, procedures, and training programs to maintain a culture of compliance.
- Leadership: Provide strategic leadership and direction to the operations and account management teams. Foster a culture of collaboration, innovation, and continuous improvement, and ensure that all team members are aligned with the company's vision and mission.
- Process Improvement: Identify areas for process improvement and develop strategies to implement changes that drive efficiency, reduce costs, and enhance customer experiences.
- Stakeholder Management: Build and maintain strong relationships with internal stakeholders, including sales, marketing, and product teams, to ensure alignment and collaboration.
- Budgeting and Cost Management: Develop and manage budgets for operations and account management, ensuring that resources are allocated effectively to achieve business objectives.
Ideal candidates have/are:
- Bachelor's degree in Business Administration, Operations Management, or a related field. MBA or advanced degree preferred.Minimum 10 years of experience in operations and account management, with a proven track record of success in driving deliverables, targets, and compliance.Proven leadership experience, with a strong ability to motivate and inspire teams to achieve exceptional results.Excellent communication, interpersonal, and presentation skills, with the ability to build strong relationships with customers, stakeholders, and team members.Strong strategic thinking and problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
- Knowledge of the [industry/sector] and relevant regulatory requirements.
Attributes of a Groqster:
- Humility - Egos are checked at the door
- Collaborative & Team Savvy - We make up the smartest person in the room, together
- Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
- Curious & Innovative - Take a creative approach to projects, problems, and design
- Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking
If this sounds like you, we’d love to hear from you!
Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is $188,000 to $255,000, determined by your skills, qualifications, experience and internal benchmarks.
Location: Groq is a geo-agnostic company, meaning you work where you are. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration methods. Some roles may require being located near our primary sites, as indicated in the job description.
At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.
Groq is an Equal Opportunity Employer that is committed to inclusion and diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, disability or protected veteran status. We also take affirmative action to offer employment opportunities to minorities, women, individuals with disabilities, and protected veterans.
Groq is committed to working with qualified individuals with physical or mental disabilities. Applicants who would like to contact us regarding the accessibility of our website or who need special assistance or a reasonable accommodation for any part of the application or hiring process may contact us at: talent@groq.com. This contact information is for accommodation requests only. Evaluation of requests for reasonable accommodations will be determined on a case-by-case basis.