Overview
Join our team in building the next generation of ArcGIS Enterprise, a suite of products delivering state-of-the-art mapping and analytics capabilities to millions of users worldwide.
Our team builds cutting-edge, highly scalable, and reliable distributed software for on-premises and cloud environments. Our software is used to make maps, geographic information, and analyses available on any device, anywhere, at any time. Our product engineers are integral to delivering high-quality software, which includes our documentation.
As a product engineer focused on documentation, you will work with our cross-functional global team of product engineers and developers. You will be actively involved with designing, writing, building, and delivering existing and next generation ArcGIS Enterprise documentation using software development and quality assurance practices.
If you are passionate about geospatial technology, micro-services architecture, software quality, and project management and can develop a deep understanding of our products and customer needs, this is the place to be!
Responsibilities
- Serve as the primary contributor for our ArcGIS Enterprise on Kubernetes administrative REST API documentation, and assist additional teams to update their REST API content
- Collaborate with feature and framework teams to take complicated concepts and workflows and translate them into clear and concise technical and conceptual documentation
- Contribute to other educational resources such as blogs, lessons, and playlists that expand on workflows and concepts discussed in our developer documentation
- Test new features to ensure new workflows and endpoints are accurately represented for all supported versions and products
- Triage and address customer reported documentation issues
Requirements
- 2+ years of professional writing experience, ideally with developer documentation (REST API, SDK, and more)
- Excellent written and verbal communication skills
- Strong problem-solving and analytical skills
- Effective project management, time management, and organizational skills
- Bachelor’s in GIS, computer science, technical communication, or related fields
- Experience with ArcGIS Enterprise, ArcGIS Online, or other geospatial technology
Recommended Qualifications
- Familiarity with XML documentation, or using a doc-as-code authoring system
- Basic understanding and experience with GitHub (issue management, pull requests, GitHub Actions)
- Experience with container and orchestration technology such as Docker and Kubernetes
- Knowledge of cloud technology such as Amazon Web Services, Microsoft Azure, and Google Cloud platform
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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