About the role
OpenAI is looking for an experienced and visionary Program Manager to work across our GTM Team. This role is pivotal in orchestrating our strategy across various commercial functions—encompassing technical success, sales, support, revenue partnerships, growth, revenue operations, and developer experience. The Program Manager will ensure that our customers receive outstanding end-to-end experiences that drive adoption and success of OpenAI's AI technologies.
This position is based at our San Francisco headquarters.
In this role, you will:
Develop and execute a cohesive program management strategy that integrates all aspects of the GTM functions, aligning with OpenAI’s broader objectives.
Align cross-functional teams including Sales, Technical Support, Revenue Partnerships, Growth, Revenue Operations, and Developer Relations to ensure a unified GTM approach.
Coordinate the delivery of projects across different GTM areas, ensuring they meet high-quality standards, deadlines, and budget constraints, while maximizing customer satisfaction.
Track GTM milestones, deliverables, and metrics, setting clear performance indicators and roadmaps for team and program success.
Report on progress, obstacles, and achievements to senior management, maintaining transparency and fostering informed decision-making.
Make recommendations and drive action on how to better achieve our goals and strategy.
Analyze feedback from customers and internal stakeholders to continuously enhance the GTM strategy and operations.
Act as a bridge between the GTM teams and cross-functional partners (Product, Engineering, Research) to ensure cohesive efforts and successful project outcomes.
You’ll thrive in this role if you:
Strong experience working with GTM, Product, and Engineering teams
Seasoned program management skill including a proven ability to lead multidisciplinary teams in a fast-paced environment.
Skilled in strategic planning, execution, and the ability to drive complex projects from concept to completion.
Excellent communicator, capable of conveying complex information clearly to a diverse audience and ensuring collaboration across cross-functional teams.
Customer-centric with a demonstrated ability to prioritize customer needs and optimize their experience across multiple touchpoints.
Exceptional problem-solving skills, with a capacity to handle pressures and challenges elegantly in a dynamic setting.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status.
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For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.