Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
We are seeking a dedicated and experienced Project Manager to join our team, leading initiatives centered around the Order to Delivery phase of the customer journey, with particular emphasis on Transaction and Order Operations. This role involves managing backend operational improvements that directly impact the customer experience from order placement to delivery and beyond. The Project Manager, Sales Operations and Controls will collaborate closely with Sales Operations Managers and IT Product Managers to ensure a seamless and efficient customer journey while prioritizing backend operational enhancements and resolving any related issues.
Key Responsibilities
- Support the development of analytics and reporting for Sales Operations and Controls.
- Maintain vehicle sales fee, discount, and incentive database.
- Coordinate with business and technical stakeholders to roll out new fees and discounts.
- Handle all functions of User Acceptance Testing for Sales Operations and Controls team.
- Maintain vehicle sales document template database.
- Enhance vehicle sales document templates working alongside Lucid Legal team.
- Responsible for intake and initial troubleshooting of system issues as reported by the Transaction Operations and Order Operations team.
- Work with SMEs and Program Management to assist in gathering requirements for enhancements to sales system tools, as it relates to transaction and vehicle registration operations.
- Maintain a knowledge base of Transaction Operations policies, procedures, and personnel maps.
- Enhance the knowledge base by documenting new Transaction Operations policies and procedures.
- Work closely with Program Manager and Systems teams to define business requirements for Lucid’s systems, focusing heavily on process automation.
- Provide operational support to business partners for ad-hoc initiatives.
- Identify discrepancies and bottlenecks to improve operational efficiency.
- Provide status updates and project updates to internal and external stakeholders alike
Qualifications
- Familiarity with vehicle sales and transaction operations, specifically pertaining to DMV/Contract related operations.
- Strong analytical, data driven skills
- Problem-solving skills for system issue troubleshooting.
- Ability to work collaboratively with SMEs and Program Management teams.
- Passion for the customer experience, and an understanding of how operational efficiencies impact said experience
- Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need
- Strong understanding of Salesforce and different vehicle registration databases.
- Comfort presenting at the Senior Manager level: making recommendations and justifying your decisions.
- Advanced experience with Microsoft tools including Excel and PowerPoint.
- Comfort navigating ambiguity, and an ability to create in an undefined, unestablished environment.
- Strong presentation skills, ability to present cross functionally and to executives
- Self-starter mentality and comfort working in a high energy, fast-paced environment.
- Exceptional organizational skills and attention to detail.
- 5+ years in automotive operations and transactional order management.
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.
Salary Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.
Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)
Base Pay Range (Annual)
$90,000—$100,000 USD
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To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.