About us:
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
About the team:
The team consists of sharp engineers with 2-8 years of experience. A couple of Engineers have been with the organization for more than 2 years & have been part of this great journey where the company & team have evolved drastically. Love for a fast-paced environment along with a focus on quality & healthy competition has been a distinct quality of our engineers.
What You will do as a QA Engineer:
- As a QA Engineer, you will work closely with developers to test developed features, the Engineering and ML pipelines, and manual testing of the new features.
- You will be building high-quality test cases and strategic testing plans for the features under development
- You will execute high-quality tests to cover end-to-end testing of your owned features.
- You will get an opportunity to contribute at all levels of the test pyramid.
- You will also work with customer success and product teams to replicate post-production release issues.
What you’ll bring to the role:
- BS/MS degree in Computer Science, Engineering, or a related subject with 3+ years of Product testing experience.
- Strong expertise in manual testing of APIs, UI, and database
- Must have prior experience in creating optimal test strategy (Including functional, non-functional, analytics, and automation) and test plans for both short-term and long-term projects.
- Must have strong hands-on experience in functional and non-functional testing, both for Web, API
Plus if:
- Prior experience and exposure to web application testing
- Experience testing SAAS applications
- Experience using JIRA, Google Docs, and Testrail.
- Knowledge of basic record and play automation.
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.