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Monks is hiring for a Senior Account Manager.
Your primary responsibility will be supporting the client’s main day-to-day contact and playing a key role in building and growing relationships with clients through dependability, trustworthiness, and professionalism. You have a strong appetite for understanding your client’s business landscape, a keen grasp of what the agency has to offer, and the ambition to bridge those two seamlessly.
In this role, you will be managing, representing, and guiding the Agency’s solutions, coordinating and motivating all stakeholders—both internal (other departments within the agency) and external (clients, vendors, and partners).
Responsibilities
- Client Management
- Manage clients’ operational expectations and relationships
- Nature and maintain positive client relationships on a day to day
- Responsible for managing key projects under the direction of the overall team lead (Senior Account Director), ensuring creative and output excellence
- Understands clients’ & agency’s commercial challenges
- Financial responsibilities include review and sign-off of required project/billings, client management or escalation of billing as needed
Project/Resource Management
- Drive project scope, goals and deliverables to ensure efficiency & profitability
- Gatekeeper for deliverables, ensuring work and briefs are to expectations
- Analyze issues, develop solutions and overseas production, execution of projects
- Risk management of projects in its production, execution and adaptation phases
Team Management
People development and management - includes coaching, inspiring, motivating junior direct reports aligned against a growth mindset
Who you are
- Has excellent organizational and project management skills
- Self-motivated and able to operate independently, aligning with the team lead as required
- At ease working in an multinational agency environment, across offices and teams
- Knows how to navigate complex client stakeholder environments
- Passion for working in a highly creative and fast-paced environment
- Interested in the latest and greatest when it comes to marketing and advertising
Required Experience
- Minimum of bachelor’s degree or equivalent in a related field; graduate degree is a plus
- Five plus years of experience, which may include large-agency interactive or client-side marketing experience
- Category Experience in 3C, Fintech, Outbound Social, FMCG categories is a plus
- Experience on film/still shoot is a plus
- Working within an integrated agency environment with media, PR, social and other agency partners
- Has deep knowledge and experience with multichannel marketing
- Excellent command of both verbal/written English and Mandarin
Please be attentive to the requirements for this role and accompany your portfolio with a custom cover letter detailing why you’re the right talent for the job.
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.