About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
The Opportunity
As a Sr Business Value Consultant (BVC), you will play a critical customer-facing role that drives significant growth by engaging in our most important customer and prospect conversations. You will gain invaluable experience working with our pre-sales teams in consulting with customers to identify and quantify the ROI these organizations can generate by leveraging Observe.AI’s platform. You will be key to helping us accelerate our growth by developing an in-depth understanding of our products and working cross-functionally with our Sales (Strategic Sales Reps and Sales Engineers), Customer Success, and Marketing teams to deliver this advisory offering.
*Must have consulting experience*
What you’ll do day to day:
- Serve as the primary business value expert, engaging with potential customers during pre-sales cycles to deliver compelling business case presentations on projected value
- Conduct in-depth discovery calls and ROI workshops with prospects to uncover key pain points, objectives, and potential areas for value creation
- Collaborate with sales teams to create customized, data-driven proposals that clearly articulate the unique value of our solution to prospective clients
- Perform data analysis and generate insights to support sales efforts, including trend identification, predictive modeling for customer behavior, and opportunity forecasting
- Design and develop customized, data-driven dashboards and reports as part of Proof of Value (POV) demonstrations for prospects, tailored to their specific KPIs and business objectives
- Conduct training sessions/workshops with prospects on best practices on reporting and insights within our platform
- Develop scalable reporting templates that can be quickly customized for different industries and use cases, accelerating the POV process
- Provide expert guidance on quantifying both tangible and intangible benefits of proposed solutions, helping customers build a robust business case for internal stakeholders
What you’ll bring to the role:
- Bachelor's Degree Required (engineering, business or analytics degree preferred)
- 5+ years of experience required; experience in Business Value Consulting, Sales Operations, Consulting, or Big 4 Audit preferred
- Prior experience working with Strategic Accounts
- Well-rounded experience working on large-scale projects focusing on digital transformations and customer strategy (customer strategy, customer experience, omnichannel experience strategy, customer data strategy, sales strategy, customer experience transformation)
- Contact Center Analytics Experience is a PLUS
- High sales efficacy and ability to work well with customers/clients
- Ability to build Excel financial models and PowerPoint presentations geared for Executive and customer audiences
- Expertise in storytelling through data analysis
- Experience with reporting in BI tools preferred - ex. Looker, Tableau, PowerBI
- Expertise in running ad-hoc data analysis in python/excel
Nice to Haves:
- Preferable location: Dallas, TX
Salary Range
The base salary compensation range targeted for this full-time position is $100,000-$140,000 Range per annum. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Compensation, Benefits and Perks
- Competitive compensation including equity
- Excellent medical, dental, and vision insurance options
- Flexible time off
- 12 Company holidays + Winter Break and up to 14 weeks of parental leave
- 401K plan
- Quarterly Lifestyle Spend
- Monthly Mobile + Internet Stipend
- Pre-tax Commuter Benefits
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.