Senior Deal Desk Analyst

About the Team

OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals together under one organization to accomplish this.

We're building the most advanced AI models and platforms, making it easy for developers and customers to benefit from AI via the OpenAI API and ChatGPT. Our API also provides developers access to Codex – a model that translates natural language into code – and we partnered with GitHub to create an AI pair programmer, Copilot. We're working to bring other research efforts into the API such as DALL-E 2 (our text to image generator) and CLIP (our state-of-the-art image classifier).

OpenAI Finance is responsible for ensuring the organization is set up for success in pursuit of its mission. OpenAI Revenue team works cross-functionally to grow and maintain the Company’s commercial offering. OpenAI Revenue team oversees billing operations, deal desk, technical revenue analysis and revenue close, in ensuring the organization’s revenue processes are efficient, accurate, and compliant with relevant laws and regulations. 

About the Role

We are looking for a Senior Deal Desk Analyst who will assist in managing complex sales transactions and optimizing deal structures. The Senior Deal Desk Analyst will collaborate closely with Finance, Sales, Billing Operations and Legal teams to build and maintain scalable commercial processes. 

This role will report to the Accounting Manager and will work closely with internal and external stakeholders. This role will be essential in shaping the future of contracting and contributing to a world class finance team. 

This role is based in our San Francisco HQ. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Partner closely with Finance, Sales, Billing Operations, Legal, and related teams to help manage contracting workflows
• Ensure contract hygiene and compliance through cross-functional partnerships
• Collaborate with Go-to-Market in managing and maintaining usage estimates and forecasts to remain compliant with ASC 606
• Build and implement accounting and contracting policies with cross functional stakeholders that would drive scalable operations

We’re looking for a blend of:

• 4+ years of experience in the Enterprise SaaS/B2B industry, specifically with order management, finance operations, deal desk, or sales operations
• Strong understanding of order-to-cash cycle and experience in building related processes
• Proficiency working with contracting systems, payment processors, and ERP systems (e.g. Stripe, Netsuite, Ironclad, Salesforce)
• High proficiency with Microsoft Excel, as well as GSuite, Slack, and Adobe Acrobat
• Exemplary interpersonal, verbal, and written communication skills

You might thrive in this role if: 

• You’re an enthusiastic self-starter. You thrive in a fast-paced, ambiguous environment, and expect to lead multiple projects. You take ownership of your work and believe that a job not done well is a job not done.
• You’re a phenomenal teammate. You’re a strong communicator who can explain complex topics with ease, in any format. You intuitively understand the importance of keeping everyone in the loop, and you take proactive measures to do so. You are fluent in translating concepts across teams to drive alignment and results.
• You’re excited about new challenges. You don’t have the answers to every question up front, but the process of solving them invigorates you. Novel issues requiring multidimensional knowledge excite you.
• You’re a builder. You not only embrace the opportunity to have a direct impact on how a company operates, you revel in it. An organization relies on the quality of its foundation and your passion is building strong systems and processes from the ground up.
• You’re passionate about technology and artificial intelligence.