Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS Professional Services Industry Specialists (IS) are focused on envisioning and delivering customer outcomes across complex data workloads for our Media & Entertainment (M&E) customers using AWS cloud services and Independent Software Vendor (ISV) solutions. They deliver solution guidance, support POC’s (Proof-of-Concepts), lead assessments and discovery projects, develop thought leadership including assets, and represent AWS at leadership events, industry forums, and summits.
We are looking for a Principal IS to help our M&E customers envision and drive data driven transformations in their business. As a Data Science and Generative AI (GenAI) Specialist, it will be your responsibility to engage early with M&E executives and develop strategies as they look to harness complex data sets to drive value across their media business from content production to distribution.
AWS Industry Specialists:
- Collaborate directly with global M&E customers and partners addressing workflow performance, cloud workloads, security, compliance, scale, availability and manageability.
- Provide leadership to customers looking for solutions to transform their media workloads using Data Science and GenAI.
- Act as the voice-of-the-customer to oversee engagements and assist with non-technical change management work on policies, procedures, operations and people.
- Acquire new technology skills and serve as trusted advisors for internal and external customers including global M&E customer architects and IT leaders
- Work across multiple AWS engineering teams introducing and refining new platforms, solutions and web-based services for M&E conglomerates, major studios, music labels, publishers, OTT streaming services, new media companies, live events companies, location-based entertainment, production and postproduction companies.
- Develop and publish best practices and repeatable assets inclusive of AWS Partners to accelerate our customer’s transition to cloud-based AWS services.
Key job responsibilities
Data Science Workload Expertise: Envision data-driven solutions to support customer’s needs in optimizing and modernizing their business from content creation, smart newsroom automations for Broadcasters, data driven media supply chains, search and personalization, and any other areas of the business. Identify new applications of generative AI to address M&E customer’s needs.
Technology Leadership – Define and design solutions that exceed customer expectations based on the use of AWS services and partners.
Customer Engagements – Conduct workshops with senior M&E executives to envision solutions for accelerating their data driven transformations in a quantifiable manner. Develop project proposals and solution architectures to deliver on customer requirements. Stay engaged as the customer champion through all phases of project delivery to ensure value realization.
Industry Leadership- Lead AWS architecture discussions, cloud operations optimization, AWS migrations, security and integration of AWS services supporting global M&E customer requirements.
Develop Partnerships – Develop M&E industry solution roadmaps for clients, partners and service providers. Drive collaboration and integration between multiple partners to deliver comprehensive solutions for large M&E industry clients.
Industry Expertise Transfer –Work with global AWS professional services leadership to grow the AWS Professional Services (ProServe) Practice. Work with ProServe leadership to stay-ahead of the leading-edge platform services and be able to deploy quickly. Support best practices efforts for all AWS and Partners.
Customer Advocacy - Work with AWS engineering groups, technology and professional services teams conveying customer requirements, driving inputs into short-term and long-term AWS technology roadmaps.
Industry Shows and Organizations – Participate in key industry trade shows, session panels, keynotes, industry groups, technology organizations and technology standards board’s directly conveying AWS corporate messaging and driving new industry wide engagements as necessary.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
EEO/Accommodations
AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.
We are open to hiring candidates to work out of one of the following locations:
Chicago, IL, USA | Jersey City, NJ, USA | Los Angeles, CA, USA | Mountain View, CA, USA | New York, NY, USA | San Francisco, CA, USA | Seattle, WA, USA | Simi Valley, CA, USA | West Hollywood, CA, USA
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS Professional Services Industry Specialists (IS) are focused on envisioning and delivering customer outcomes across complex data workloads for our Media & Entertainment (M&E) customers using AWS cloud services and Independent Software Vendor (ISV) solutions. They deliver solution guidance, support POC’s (Proof-of-Concepts), lead assessments and discovery projects, develop thought leadership including assets, and represent AWS at leadership events, industry forums, and summits.
We are looking for a Principal IS to help our M&E customers envision and drive data driven transformations in their business. As a Data Science and Generative AI (GenAI) Specialist, it will be your responsibility to engage early with M&E executives and develop strategies as they look to harness complex data sets to drive value across their media business from content production to distribution.
AWS Industry Specialists:
- Collaborate directly with global M&E customers and partners addressing workflow performance, cloud workloads, security, compliance, scale, availability and manageability.
- Provide leadership to customers looking for solutions to transform their media workloads using Data Science and GenAI.
- Act as the voice-of-the-customer to oversee engagements and assist with non-technical change management work on policies, procedures, operations and people.
- Acquire new technology skills and serve as trusted advisors for internal and external customers including global M&E customer architects and IT leaders
- Work across multiple AWS engineering teams introducing and refining new platforms, solutions and web-based services for M&E conglomerates, major studios, music labels, publishers, OTT streaming services, new media companies, live events companies, location-based entertainment, production and postproduction companies.
- Develop and publish best practices and repeatable assets inclusive of AWS Partners to accelerate our customer’s transition to cloud-based AWS services.
Key job responsibilities
Data Science Workload Expertise: Envision data-driven solutions to support customer’s needs in optimizing and modernizing their business from content creation, smart newsroom automations for Broadcasters, data driven media supply chains, search and personalization, and any other areas of the business. Identify new applications of generative AI to address M&E customer’s needs.
Technology Leadership – Define and design solutions that exceed customer expectations based on the use of AWS services and partners.
Customer Engagements – Conduct workshops with senior M&E executives to envision solutions for accelerating their data driven transformations in a quantifiable manner. Develop project proposals and solution architectures to deliver on customer requirements. Stay engaged as the customer champion through all phases of project delivery to ensure value realization.
Industry Leadership- Lead AWS architecture discussions, cloud operations optimization, AWS migrations, security and integration of AWS services supporting global M&E customer requirements.
Develop Partnerships – Develop M&E industry solution roadmaps for clients, partners and service providers. Drive collaboration and integration between multiple partners to deliver comprehensive solutions for large M&E industry clients.
Industry Expertise Transfer –Work with global AWS professional services leadership to grow the AWS Professional Services (ProServe) Practice. Work with ProServe leadership to stay-ahead of the leading-edge platform services and be able to deploy quickly. Support best practices efforts for all AWS and Partners.
Customer Advocacy - Work with AWS engineering groups, technology and professional services teams conveying customer requirements, driving inputs into short-term and long-term AWS technology roadmaps.
Industry Shows and Organizations – Participate in key industry trade shows, session panels, keynotes, industry groups, technology organizations and technology standards board’s directly conveying AWS corporate messaging and driving new industry wide engagements as necessary.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
EEO/Accommodations
AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting please https://www.amazon.jobs/en/disability/us.
We are open to hiring candidates to work out of one of the following locations:
Chicago, IL, USA | Jersey City, NJ, USA | Los Angeles, CA, USA | Mountain View, CA, USA | New York, NY, USA | San Francisco, CA, USA | Seattle, WA, USA | Simi Valley, CA, USA | West Hollywood, CA, USA