WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We seek a highly motivated, technically talented individual with a proven flair for customer service to join our IT Team. The Information Technology team supports tools and services for the corporate employee base. As an IT Operations Engineer, you will be responsible for super-serving our customers, promoting and maintaining IT Service availability, and participating in projects geared toward service improvements.
A Day in the Life of our IT Engineer, Operations
You will support our local teams in-office as well as teams located in the US and around the world. In-office support includes prioritizing support requests from users of existing IT services and configuring and maintaining packstations and associated peripherals, workstations, servers, and cloud environments. Meeting with technical and non-technical staff to resolve IT Service issues. Keeping a keen eye out for process improvements, maintaining and/or generating automation scripts, and modifying access groups, permissions, and security accesses. You will also have the ability to collaborate with our other members across the globe, including Japan, France, Germany, India, Australia, and Moldova.
In the role of Senior IT Operation Technician, you will report to the Director, IT.
We are considering applicants for the location(s) of Coppell, Texas.
About YouYou are driven, technically proficient, and love customer-facing interactions! You have a track record of handling multiple systems and effectively communicating with leadership and end users alike. You have the tenacity to keep systems functioning while building on your knowledge and improving the function and structure of the systems you support. Your work has a history of balancing priorities and enabling strategic decisions and scalability by leadership. If this sounds like you, we are looking to add you to our highly technical team!
Technology
- Bachelors in a Technical field (CS, CIS, MIS etc), or equivalent work experience
- 8+ years of proven Technical Support, Systems Administration or Engineering experience
- Proficiency in troubleshooting and utilization of Windows, macOS, and Linux operating systems
- General knowledge of Virtual Machines/Virtual Environments
- Experience with a hosted or SaaS infrastructure and its configuration and maintenance
- Google Workspace administration proficiency
- Admin experience in at least two of the following services: Okta, JAMF, InTune, Atlassian Jira/Confluence
- Experience with relational database management systems such as SQL Server, mySQL
- Scripting knowledge in Powershell, Bash, & GAM
- Experience with PCI-compliant systems
- Experience with network infrastructure operational experience with routers, switches, firewalls, WiFi, and VPN
- You have some experience with technical certifications in the domain of System Administration
- You have some experience with AWS environments
People
- Strong written and verbal skills
- Bilingual (English/Spanish lvl 4+)
- Strong customer service-centric skills with the ability to effectively connect with both technical and non-technical team members
- Experience with writing concise user documentation and experience giving presentations on technical topics
Process
- Experience with Incident Management, including triaging, prioritizing, and resolving issues promptly conforming to SLA guidelines
- Experience with inventory management processes, procurement, preparation, distribution, tracking, and recovery
- Sensitivity toward handling and exposure of personal data and intellectual property
- Demonstrable ability to work independently as well as on a dynamic team
- Identifying, analyzing, and documenting long-range requirements
The Global Information Technology Team supports the tools and services the employee base utilizes daily. We are highly regarded, friendly, and skilled specialists who are driven to help others. And, of course, we love anime. If this sounds like a team you wish to join, please apply.
We are thrilled to be on this journey with you and look forward to witnessing your incredible accomplishments as you explore new horizons within Crunchyroll.
Why you will love working at CrunchyrollIn addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-onsite
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
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Service. We serve our community with humility, enabling joy and belonging for others.
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Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.