About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
The Opportunity
Are you ready to make an impact?
Are you ready to shape the future of the industry-leading Gen AI Conversation Intelligence Platform for Contact Centers? As a Senior Product Designer, you will drive the user experience strategy and build foundational capabilities powering the entire Observe.AI product suite.
About the Role
As a Senior Product Designer at Observe.ai, you will play a key role in shaping the user experience and interface of our products. You will be responsible for developing intuitive and impactful design solutions, collaborating with cross-functional teams, and driving user-centered innovation. With a deep understanding of our industry and competitive landscape, you will help craft seamless experiences that enhance our platform’s usability and engagement.
What You’ll Do
- Lead Design Solutions: Own and execute design projects that span multiple product areas, creating scalable and flexible design systems.
- Product Vision & Strategy: Refine and improve the long-term direction of our products, working independently or with partners to define strategic design goals.
- User Research & Data-Informed Design: Use qualitative and quantitative insights to inform design decisions, ensuring our solutions effectively address user needs.
- Visual & Interaction Design Excellence: Deliver high-quality, visually polished, and highly usable designs, considering accessibility, responsiveness, and edge cases.
- Design Systems Contribution: Help evolve our design systems, improving consistency and efficiency across Observe.ai’s platform.
- Cross-Functional Collaboration: Work closely with product managers, engineers, and other stakeholders to ensure seamless execution from concept to implementation.
- Mentorship & Leadership: Provide guidance to junior designers, sharing knowledge and fostering a culture of design excellence.
What You Bring
- 3-6 years of experience in UX/UI or Product Design, with a strong portfolio showcasing impactful design work.
- Expertise in user-centered design, interaction design, and usability best practices.
- Experience working with design systems and contributing to scalable UI frameworks.
- Ability to translate complex problems into simple and elegant solutions with a deep understanding of information architecture and workflow design.
- Strong storytelling and communication skills, capable of presenting design rationale and influencing stakeholders at all levels.
- Experience conducting user research and data analysis to drive product improvements.
- A proactive mindset with the ability to drive projects independently and collaborate effectively with teams.
Preferred Past Experiences
- Large Language Model powered products such as Chatbot and Voicebot
- Contact Center Industry domain knowledge
How to apply
To be considered for this role, please submit your resume and portfolio via our career portal or Linkedin. Please provide your portfolio’s password if needed. We’d especially like to see clear problem definition based on research, creativity process on solutioning, strong rationale of design decision making, and polished Ui & interaction designs that solves the defined problems.
About The Team
The Observe.ai Product Design Team is dedicated to crafting intuitive, impactful, and scalable experiences that empower users across our platform. We drive innovation by blending deep product sense, rigorous research, and exceptional craft, ensuring our designs align with both user needs and business objectives.
Our team operates across multiple levels, from early-career designers refining their skills to seasoned leaders shaping the long-term vision of Observe’s product experience. We prioritize collaboration, mentorship, and a strong design culture, fostering a space where creativity thrives and design excellence sets new industry standards.
As a design organization, we don't just build interfaces—we influence strategy, improve workflows, and elevate the entire product ecosystem through thoughtful, user-centered solutions.
Compensation, Benefits, And Perks
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.