Senior Product Operations Lead

Cohere is focused on building and deploying large language model (LLM) AI into enterprises in a safe and responsible way that drives human productivity, and creates magical new ways to interact with technology and real business value. We’re a team of highly motivated and experienced engineers, innovators, and disruptors looking to change the face of technology.

Our goals are ambitious, but also concrete and practical. Cohere wants to fundamentally change how businesses operate, making everyone more productive and able to focus on doing better what they do best. Every day, our team breaks new ground, as we build transformational AI technology and products for enterprise and developers to harness the power of LLMs.

Cohere was founded by three global leaders in AI development, including our CEO, Aidan Gomez, who co-created the Transformer, which makes LLMs possible. Collectively, we're driven by the belief that our technology has the potential to revolutionize the way enterprises, their employees, and customers engage with technology through language.

Cohere’s broader research team is world-renowned, having contributed to the development of sentence transformers for semantic search, dynamic adversarial data collection and red teaming, and retrieval augmented generation, often referred to as “RAG,” among other technological breakthroughs.

We have been deliberate in assembling a team of operational leaders with industry-leading experience, with backgrounds working at the most sophisticated, demanding, and respected enterprises in the world. Cohere’s operational leaders have built, scaled, and led multi-billion product lines and businesses at Google, Apple, Rakuten, YouTube, AWS, and Cisco.

The Cohere team is a collective from all walks of life, from people who left college to start businesses, to some of the most experienced people from globally renowned companies. We believe a diverse team is the key to a safer, more responsible technology, and that different experiences and backgrounds enable us to tackle problems from all angles and avoid blindspots.

There’s no better time to play a role in defining the future of AI, and its impact on the world.

We are seeking a Senior Product Operations Lead to join our team! This individual will be the first Product Ops hire and play a critical role in developing a world class product organization. Your key responsibilities will include developing processes to improve communication within and outside of the Product org, leading quarterly roadmap planning, and managing product intelligence tooling. The role will be dynamic and cross-functional and it will involve strategy, inter-team collaboration, analytical thinking, and a passion to roll up your sleeves and build. 

- Develop and lead quarterly product roadmap planning processes, working closely with Product Managers and Product Leadership

- Implement practices and processes for enhancing cross-org communication – ensuring that: 

the Product organization is the conduit of customer feedback reaching the engineering organization

- The broader organization – and especially GTM teams – are educated on our product roadmap and product capabilities 

- Further develop and manage Cohere’s product intelligence tooling, designed to understand enterprise use cases and Cohere model performance, including:

- Working closely with GTM colleagues to ensure that data is being captured

- Sourcing data where necessary by engaging directly with enterprises 

- Collaborate with Data and Evaluation teams on utilizing data collected in the intelligence tooling 

- Analyzing and educating GTM teams on the outputs

- Contribute to creating a high performing, well-communicating, and happy Product team

- 5-9 years of relevant professional experience as a Product Manager or in Product Ops  – time spent in management consulting prior to working in product will be seen as a benefit (and can contribute to total # of years)

- A comfort working within ambiguous environments and a desire to roll up your sleeves

- Worked at a fast growing start up, ideally from an early stage 

- Developed and managed analytical systems 

- Led product planning processes 

- An understanding of how to create processes and systems that enable faster action, rather than bureaucracy 

- Experience working with large language models would be a bonus! 

If some of the above doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.

We value and celebrate diversity and strive to create an inclusive work environment for all. We welcome applicants of all kinds and are committed to providing an equal opportunity process. Cohere provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

🤝 An open and inclusive culture and work environment 

🧑‍💻 Work closely with a team on the cutting edge of AI research 

🍽 Weekly lunch stipend, in-office lunches & snacks

🦷 Full health and dental benefits, including a separate budget to take care of your mental health 

🐣 100% Parental Leave top-up for 6 months for employees based in Canada, the US, and the UK

🎨 Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement

🏙 Remote-flexible, offices in Toronto, Palo Alto, San-Francisco and London and co-working stipend

✈️ 6 weeks of vacation

Note: This post is co-authored by both Cohere humans and Cohere technology.