About Invisible
Invisible is the operations innovation company transforming how companies are built and run.
We’re a tech-enabled services company providing AI-enabled solutions to our clients. Invisible partners with leading model providers like OpenAI and Cohere to help train the most advanced language models. These partnerships with AI firms provide early access to best-practice AI research and LLMs, enabling efficient automation and optimization of complex processes. We also partner with Fortune 500 companies to automate tasks such as menu management for DoorDash and claims processing for American Family Insurance, significantly improving quality while reducing cost and time to completion.
Customers choose us for our curated pool of on-demand global experts; our flexible orchestration platform that seamlessly blends advanced technology with elite talent; and our outcomes-based pricing. Invisible has 10x’d our revenue in the last two years, is highly profitable, and was recently ranked #3 in Artificial Intelligence on Inc. 5000’s annual list of fastest-growing private companies in America.
Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annualized Revenue Run Rate of $100 million and continue to grow at speed. We operate as a profitable business and own a majority of the company, going against the grain in the venture-backed AI space. We look for like-minded individuals to join us as we aim to grow into the largest services firm in the world that bridges the gap between AI and enterprise success.
About The Role
As a Senior Product Operations Manager, you will be a key player in managing the end-to-end product lifecycle, ensuring smooth execution from ideation through launch. Your role will involve collaborating closely with cross-functional teams, including product management, commercial teams, engineering, and client-facing teams, to ensure new product feedback is triaged effectively. Additionally, you’ll lead pilot initiatives and work alongside Product Managers (PMs) to validate new products before they hit the market. You’ll also play an essential role in developing standards and templates to streamline product development processes and drive consistency across the product team.
What You’ll Do
- Oversee and streamline the entire product lifecycle, ensuring effective execution from initial feedback triage with commercial teams to final product launch.
- Ensure product scoping meets all criteria for Product Briefs and Product Requirements Documents, integrating input from both commercial teams and product users.
- Lead the scoping, management, and execution of pilot programs, working closely with PMs and client teams to rigorously test and validate new products before market launch.
- Partner with the Director of Operations to develop and refine templates, standards, and best practices, driving consistency and operational excellence across the product development process.
- Ensure thorough UAT is completed for all products and features, validating readiness before release to market.
- Collaborate with key stakeholders across Product, Engineering, Marketing, and Client teams to ensure alignment and seamless execution of product strategies.
- Identify opportunities to optimize product operations processes, improve cross-functional communication, and drive efficiency throughout the product lifecycle.
- Support the development and maintenance of critical documentation, including Product Briefs, PRDs, and pilot testing reports, ensuring compliance with both internal standards and industry best practices.
What We Need
- Bachelor’s degree in Business, Engineering, or a related field.
- 3+ years of experience in an operations role, preferably in product operations, project management, or solutions engineering.
- Proven track record in managing the execution of product lifecycles from concept to market launch.
- Strong project management skills with the ability to manage multiple projects simultaneously.
- Experience leading pilot programs and ensuring thorough UAT testing for product validation.
- Excellent communication and collaboration skills, with experience working across cross-functional teams, including Product, Marketing, Engineering, and Client Success teams.
- Proficiency in product management software and tools.
- Experience managing Product Briefs and Product Requirements Documents (PRDs) or similar documentation.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Detail-oriented with strong organizational skills.
- Experience developing templates and operational processes to drive consistency and efficiency across teams.
What’s In It For You
We believe in recognizing exceptional work with exceptional benefits. That’s why we empower our Partners to work remotely around the world on a schedule that suits their lifestyle. Our Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs. We balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our Partners. Over 65% ownership is in the hands of our Partners, and we’re committed to buying back Partner shares every year according to our formal liquidity plan. This ensures liquidity for those who choose to sell their stake in the company.
Compensation:
● Base: $145,000
● Base + Bonus Target: $205,000
● This role is eligible to participate in Invisible’s equity plan.
The amount listed above is the expected annual base salary for this role, subject to change.
Country Hiring Guidelines:
Invisible hires new team members in countries around the world. All our roles are remote,. However, some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Accessibility Statement:
We’re committed to providing reasonable accommodations for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact our Talent Acquisition team during the recruitment process at accommodation@invisible.email.
Equal Opportunity Statement:
We’re an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status, or any other basis protected by law.
Due to a high volume of candidates, Invisible may use automated decision-maker technologies to filter candidates based on response to our application questions and other provided information. Our use of automated decision-making enables us to be efficient by providing a manageable list of possible candidates that meet our mandatory hiring criteria. If you object to our use of automated decision-making please contact us.