About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
The Opportunity
As a Software Development Engineer 2, you will be working in a fast-paced and agile work environment delivering quality and scalable solutions that have an immediate business impact. You will be contributing independently as well as with the team on a variety of projects and features.
This role gives you the opportunity to think outside the box and be creative. At the end of the day, you will be writing performant code and will be collaborating with product, engineering, and design leaders to ensure that only are we solving the problem in the right way, but that we are solving the right problem as well.
What you’ll do day to day as a Software Development Engineer II (Frontend)
- Develop and Test end-to-end UI keeping Reusability in mind using React, Redux, Typescript HTML, and CSS
- Work effectively with all stakeholders, Design, Product, Backend, and QA engineers throughout the lifecycle of the Product to deliver a competitive and high-quality product on time
- Perform Code reviews for your peers
- Optimize current behavior wherever possible with good reasoning
What we are looking for:
- Bachelor’s Degree in Computer Science and equivalent with 3+ years of experience working on enterprise User Interface development
- Should have a good understanding of Modern Javascript, Browser, and performance concepts
- Working knowledge of HTML, CSS is required
- Should have an understanding of build tools i.e. Webpack or Parcel
- Good to have: React, Redux, TypescriptStrong Coding, Data Structure, and Algorithm
- Strong critical thinking skills, great communication skills, and passion for delivering exceptional customer experience
About the Team
The team consists of sharp engineers with 8-12 years of experience. A couple of engineers have been with the company for more than 2 years and have been part of this great journey where the company and systems have evolved dramatically. Love for a fast-paced working environment along with a focus on quality and healthy competition has been a distinct quality of our engineers.
Compensation, Benefits and Perks
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.