Software Development Engineer in Test III

About Us

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.

The Opportunity

We are seeking a Software Development Engineer in Test III (SDET III) at Observe AI. As an SDET III, you will drive testing strategies, collaborating closely with developers, product managers, and customer success teams to develop robust test plans and suites that support comprehensive testing coverage across complex features.

What you’ll do day to day:

• Independently design, implement, and optimize automation frameworks and test scripts, using best practices to improve reliability, maintainability, scalability, and coverage.
• Mentor junior SDETs and other team members by conducting thorough code reviews, promoting automation, and fostering knowledge-sharing in best practices and innovative testing techniques.
• Lead efforts in replicating and debugging complex, cross-functional post-production issues, working collaboratively to identify and address root causes efficiently.
• Oversee the quality assurance sign-off on multiple, complex features, ensuring a seamless and bug-free customer experience across high-priority releases.
• Estimate and manage time and resources for testing initiatives, managing the prioritization of tasks, optimizing resource allocation, and ensuring deadlines are met consistently.
• Represent the customer’s voice within the team, prioritizing and advocating for test-driven decisions and improvements that directly enhance the end-user experience.
• Provide strategic input for improving QA processes, contributing to team-level initiatives, and implementing innovations in automation, CI/CD integration, and performance testing.

Who you are:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 6+ years of experience in Product Testing and Automation, with a deep understanding of complex testing environments and methodologies.
• Advanced proficiency in one or more programming languages (e.g., Java, Python) and strong knowledge of data structures, algorithms, and coding best practices.
• Proven expertise in designing and implementing optimal test strategies for both Functional and Non-Functional aspects, including Load, Performance, and Security testing.
• Experience with CI/CD pipelines, cloud environments, and familiarity with containerized applications and microservices architecture.
• Exceptional analytical and problem-solving skills with a track record of diagnosing and resolving complex issues.
• Excellent communication and interpersonal skills, with a demonstrated ability to lead and inspire team members while fostering a collaborative team environment.

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.