Sr. Product Manager - Technical, External Services, Trusted Advisor at Amazon
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AWS Trusted Advisor defines the gold standard of "what good looks like" for applications built for cloud. Trusted Advisor's AI-powered optimization engine leverages over a decade of AWS expertise operating in the cloud to proactively surface risks and opportunities for customers to improve their workloads' security, resilience, performance, cost, and operational excellence. We provide actionable guidance on how customers can address these risks and capture the opportunities. For customers who need hands-on guidance, Trusted Advisor directly connect them to AWS experts. The Trusted Advisor team is looking for a Product Leader to spearhead the next evolution of Trusted Advisor. This leader will evolve our AI-powered engine to uncover best practices not previously codified by humans, by leveraging the vast configuration and health insights available across AWS. This leader will drive the development of automation engines that resolve issues on customers' behalf with minimal human intervention, while implementing robust safety guardrails to protect customers from adverse impact on their businesses. If you are passionate about harnessing bleeding edge AI techniques to help our customers succeed in the cloud, we invite you to explore this opportunity with the Trusted Advisor team.
Key job responsibilities
- Create a product vision, and execution strategy for next-gen Trusted Advisor optimization engine
- Engage with customers through a variety of channels and continuously understand their needs and response to our product to identify gaps and opportunities.
- Engage across AWS services and customer account teams to drive improvements in providing trusted guidance to customers to optimize their AWS workloads
- Partner with engineering teams to define and execute on product roadmap
- Define KPIs of product performance and obsessively drive to improve them.
- Provide effective written and verbal updates on the products and key projects to senior leadership and stakeholders
About the team
Trusted Advisor is part of AWS' Cloud Optimization product portfolio. We partner with our peers in AWS Health to ensure our customers architect, build, and operate most optimally in AWS. As part of AWS Support, our customers are all customers of AWS, regardless of whether they're free-tier student users, or the largest enterprises. We collaborate with all AWS service teams to reflect the best practices in their services, and we provide feedback to them about the patterns we observe so that they can improve how their services are built.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA
Key job responsibilities
- Create a product vision, and execution strategy for next-gen Trusted Advisor optimization engine
- Engage with customers through a variety of channels and continuously understand their needs and response to our product to identify gaps and opportunities.
- Engage across AWS services and customer account teams to drive improvements in providing trusted guidance to customers to optimize their AWS workloads
- Partner with engineering teams to define and execute on product roadmap
- Define KPIs of product performance and obsessively drive to improve them.
- Provide effective written and verbal updates on the products and key projects to senior leadership and stakeholders
About the team
Trusted Advisor is part of AWS' Cloud Optimization product portfolio. We partner with our peers in AWS Health to ensure our customers architect, build, and operate most optimally in AWS. As part of AWS Support, our customers are all customers of AWS, regardless of whether they're free-tier student users, or the largest enterprises. We collaborate with all AWS service teams to reflect the best practices in their services, and we provide feedback to them about the patterns we observe so that they can improve how their services are built.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
We are open to hiring candidates to work out of one of the following locations:
Bellevue, WA, USA