Technical Support Engineer-Switching
Extreme Networks Service and Support
Extreme Networks is seeking people that celebrate and drive innovation. Long recognized by industry experts as a technically visionary company, Extreme Networks delivers software-driven networking solutions that help IT departments meet the challenges of today’s business environment. We are able to build strong customer relationships through our employees and via our extensive partner network. It is with our product portfolio capabilities that we win and maintain our customers, however, it is with our industry leading Services and Support team which is 100% in sourced, that we have created and maintained a loyal customer base.
GTAC Engineer Responsibilities
Providing excellent Customer Service is the primary responsibility of this job. The GTAC engineer for Extreme Networks troubleshoots and resolves configuration, network, and software issues, by utilizing their peer network, an extensive knowledgebase, and the software development team. The GTAC engineer will continue to develop technical expertise in areas relevant to Extreme Networks, and use that expertise to provide guidance to customers, partners and peers. A successful candidate will have excellent troubleshooting and communication skills, and must be able to handle multiple issues in an organized manner. The individual will also have the responsibility of creating and updating information in our CRM Solution and knowledge base. Weekends, On-Call and some travel for onsite support are required.