As the Trust and Safety (T&S) Enforcement Lead, you will lead T&S enforcement operations, developing and guiding a high-impact team responsible for upholding Anthropic's Acceptable Use Policy (AUP) and Terms of Service. In this role, you will tackle complex and rapidly evolving policy enforcement challenges, overseeing scaled review workflows and decision making to accurately and efficiently enforce Anthropic’s policies at scale. You will continuously improve the efficiency and effectiveness of enforcement actions by developing consistent audit and enforcement metrics and reports for our team and the broader company. You’ll partner closely with Product Management and Engineering to improve our detection systems and Policy to iterate on and evolve our policy guidelines.
IMPORTANT CONTEXT ON THIS ROLE: In this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a sexual, violent, or psychologically disturbing nature. This role may require responding to escalations during weekends and holidays.
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Responsibilities:
- Lead, grow and motivate a team of analysts through coaching, career development and performance management
- Set goals and benchmarks to measure enforcement efficacy, identifying gaps and developing and implementing solutions
- Develop and track metrics and KPIs related to the team's workflow, volume, response times, accuracy and overall operational effectiveness
- Manage escalations with a fast turn-around time, provide data and content driven insights and implement solutions all while providing timely and clear updates to T&S leadership
- Contribute to biweekly T&S policy and enforcement reports on violation trends and provide feedback to the detection team
- Prepare reports and reviews for senior management on enforcement program progress, for example fraud detection and enforcement, risks and resourcing needs
- Stay current on industry best practices for trust and safety enforcement programs
You may be a good fit if you:
- 8+ years experience in trust and safety or a trust and safety-related field, business operations, management consulting, or customer support
- 3+ years of experience managing a team (experience scaling operations or teams is a plus!)
- Experience or interest in content policy and/or anti-abuse operations
- Experience with data analysis and ability to synthesize quantitative and qualitative insights
- Crisp writing, presentation and stakeholder management skills
- A good understanding of the challenges and opportunities of operationalizing product policies, including in the content moderation space, and can incorporate this into our enforcement strategy
- The ability to think creatively and with an automation-first mindset about how to use technology in a way that is safe and beneficial, and ultimately furthers the goal of advancing safe AI systems
Annual Salary (USD)
- The expected salary range for this position is $240k-$285k.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Compensation and Benefits*
Anthropic’s compensation package consists of three elements: salary, equity, and benefits. We are committed to pay fairness and aim for these three elements collectively to be highly competitive with market rates.
Equity - On top of this position's salary (listed above), equity will be a major component of the total compensation. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance.
US Benefits - The following benefits are for our US-based employees:
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant.
- Comprehensive health, dental, and vision insurance for you and all your dependents.
- 401(k) plan with 4% matching.
- 21 weeks of paid parental leave.
- Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
- Stipends for education, home office improvements, commuting, and wellness.
- Fertility benefits via Carrot.
- Daily lunches and snacks in our office.
- Relocation support for those moving to the Bay Area.
UK Benefits - The following benefits are for our UK-based employees:
- Optional equity donation matching at a 3:1 ratio, up to 50% of your equity grant.
- Private health, dental, and vision insurance for you and your dependents.
- Pension contribution (matching 4% of your salary).
- 21 weeks of paid parental leave.
- Unlimited PTO – most staff take between 4-6 weeks each year, sometimes more!
- Health cash plan.
- Life insurance and income protection.
- Daily lunches and snacks in our office.
* This compensation and benefits information is based on Anthropic’s good faith estimate for this position as of the date of publication and may be modified in the future. Employees based outside of the UK or US will receive a different benefits package. The level of pay within the range will depend on a variety of job-related factors, including where you place on our internal performance ladders, which is based on factors including past work experience, relevant education, and performance on our interviews or in a work trial.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. We do not have boundaries between engineering and research, and we expect all of our technical staff to contribute to both as needed.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation based in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.