About Mashgin
At Mashgin, we have developed a successful and innovative point-of-sale experience that uses computer vision and AI to make checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives.
Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of progress, and we’re already profitable. And we’re just getting started.
We value autonomy of work, a relentless obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun.
Position Summary
We are currently seeking a customer centric, energetic and highly motivated individual to foster client relationships and deliver the Mashgin experience. This is a remote, intermediate-level position where you will be responsible for understanding the needs of our customers from various verticals & shoppers in partnership with our product, sales, marketing, operations, engineering & support teams. You’ll provide regular close customer communication and reporting related to their account. The success team owns all client training, ongoing site visits and capturing, plus analyzing data. As we scale, our ultimate goal is to support our customers as they transition from sales prospects to active users of our products and proactively look out for their business by suggesting new & alternate ways for them to succeed. We will implement strategies & processes that deliver consistent customer satisfaction.
You enjoy working in a fast-paced environment where you wear many hats. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers. You’re comfortable being on the road with 50%-70% travel as a key part of your role.
You Will Be
Minimum Qualifications
Preferred Qualifications
What We Offer
Mashgin is proud to be an equal opportunity employer. Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.