Director of Customer Engineering and Enablement, Americas

WHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world’s most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. AMD together we advance_ Director of Customer Engineering and Enablement, Americas THE TEAM: AMD's Data Center GPU organization is transforming the industry with our AI based Graphic Processors. Our primary objective is to design exceptional products that drive the evolution of computing experiences, serving as the cornerstone for enterprise Data Centers, (AI) Artificial Intelligence, HPC and Embedded systems. If this resonates with you, come and joining our Data Center GPU organization where we are building amazing AI powered products with amazing people. THE ROLE: This role demands a seasoned professional with strong technical expertise in server platforms and an adept ability to navigate the complex interplay between hardware and software in AI and HPC infrastructure, especially suitable for large language models (LLMs). This role is expressly defined to ensure our customers are enabled with the right AMD HW/SW building blocks and the right guidance for efficiently setting up, configuring, and tuning these building blocks to unleash the leading performance and power performance of an Instinct-based solution. This position will also oversee our ongoing software support and maintenance, ensuring that our customers are kept up to date with the latest optimizations, and any quality concerns are addressed with any element of the solution always being a top priority. This position demands a deep understanding of data center platform interdependencies and technology strategy with both HPC and AI knowledge desired. Furthermore, a key aspect of this role is ensuring that emerging software best practices for AI & HPC consistently inform and influence our engagement strategies, future product definitions, and any associated plans of record (POR) changes. This role is critical to enabling our rapid scaling and broad customer adoption both in enterprise and cloud. It requires considering all aspects of system HW/FW/SW to ensure our AMD-based solutions deliver more value than our competition, even in chassis/rack infrastructure explicitly built for them. THE PERSON: We are seeking an experienced and dedicated Director to join our Systems Designs Engineering team. In this critical role, you will drive the technical vision, platform scaling strategy, and systems enablement guidance for our Instinct products and solutions. You will have an ongoing responsibility for analyzing complex system requirements and specifications across a wide spectrum of technologies and will ensure we holistically and optimally support an appropriate stack spanning silicon, platform HW/SW, and usages. Just as important, you will be the leader at the epicenter of all software support and maintenance with an ongoing execution task of resolving customer software tickets and proactively pushing the right optimizations for power/performance, security, and quality. By facilitating a close collaboration with our HPC Applications Tuning and our AI Software Solutions teams and integrating their insights into your work, and by never compromising on our quality promise, you will be key to shaping future Instinct products that are quickly adopted, stand out in the market, and provide unrivaled value to our customers. KEY RESPONSIBILITIES: Refine our L1/L2/L3 processes for supporting the successful bring-up of HPC and AI frameworks and models in partnership with our ODMs/OEMs in support of our end clients. Provide L2 software support and maintenance to all Instinct products through end of life. Oversee the development and application of tools and new methodologies required to support clients adopting our Instinct-based solutions. Provide guidance and support to our teams and customers as we help them adapt their HPC and AI servers developed with our competition’s GPU solution to our MI300 product. Provide strategic oversight for our AMD participation in industry consortiums, driving forward key HPC initiatives. Drive future product architecture influence, leveraging insights from across the organization and industry trends. PREFERRED EXPERIENCE: Good understanding of the Datacenter GPU AI and HPC SW stack from low-level firmware, high-level frameworks and apps, and DevOps. Strong relationships with customers, engaging in dialogue to understand their needs and aligning our product development accordingly. Evidence that an individual will do well in a heavy execution-focused environment – the ability to balance the tactical, urgent customer issue support with the more strategic enablement improvement required for scale. Ability to help teams triage system-level issues down to the most likely hardware or software subsystem, enabling quick root cause and resolution. Experience with bare-metal and virtualized environments as well as proficiency in utilizing containers, such as Docker, for seamless deployment of established software recipes to end clients. Experience guiding global teams on optimizing software in the AI and/or HPC space. Expertise in server space of leveraging strong technical capabilities and leading-edge technologies to ensure our customer needs are met. Technical oversight of the co-engineering of hardware development and validation, ensuring robust and reliable HPC solutions. Work very closely with the AMD HPC and Server validation and platform engineering teams in NA and Penang on these engagements. Engage with third-party software and firmware partners (ISVs, OSVs, IBVs) to ensure optimal software compatibility and performance. Previous roles that leverage a team's technical expertise and customer insights to help shape future product direction so that products are more easily adopted by a larger set of customers across the broader AI market. ACADEMIC CREDENTIALS: BS in Electrical Engineering is required. An advanced Engineering degree (MS or Ph.D.) would be an added plus. #LI-DKDAMD1 #LI-hybrid At AMD, your base pay is one part of your total rewards package. Your base pay will depend on where your skills, qualifications, experience, and location fit into the hiring range for the position. You may be eligible for incentives based upon your role such as either an annual bonus or sales incentive. Many AMD employees have the opportunity to own shares of AMD stock, as well as a discount when purchasing AMD stock if voluntarily participating in AMD’s Employee Stock Purchase Plan. You’ll also be eligible for competitive benefits described in more detail here. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.