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As a Global IT support administrator, you are responsible for ensuring your fellow Monks can keep creating fantastic work! You would be part of a Global IT team focusing on a hybrid blend of office support & remote support Our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity.
In this role, you would be responsible for the following:
- Delivering IT support across the globe via our ticketing system, mainly focusing on issues in the LATAM region.
- Offer in-office IT support to our [LOCATION] office 5 days a week (defined by the company) or on a case-by-case basis.
- Provide first-line support to troubleshoot IT-related issues, big or small, by video call or slack chat.
- Onboarding and Offboarding of employee accounts & technology, including managing employee accounts & account lifecycles.
- Auditing & maintaining IT policies, procedures & documentation that provide technical support to the entire organization.
- Auditing & maintaining al inventory/assets management
Technical experience needed for this role:
- 3+ years of experience in IT support
- Good communication skills – both written and verbal (English)
- Excellent knowledge of general ticketing systems & proper basic IT troubleshooting steps.
- Extensive Mac and macOS knowledge (Windows knowledge is a plus)
- Hands-on experience with MDM software, Google Workspace, and general asset management, Microsoft Active directory, Powershell basic knowledge.
- Application support for creative and business software packages.
- MS365, Adobe, Azure, Slack, etc
- Knowledge of networking, client-server applications, multi-tier web applications, relational databases, firewalls, VPNs, & enterprise Antivirus products
- Experience with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice, SSO solutions (OneLogin, OKTA, DUO)
Our team is looking for the following:
- Must have strong interpersonal communication and relationship-building skills - a considerable amount of independence is needed for this job as you'll primarily work alone in the office while representing the Global IT team.
- Have a tremendous Team-Oriented attitude to help other colleagues and departments with technical problems!
- Have the willingness to solve complicated problems, give out-of-the-box solutions & see projects through to completion.
- Have the ability to manage time & effectively prioritize numerous projects at one time.
Plusses:
- Experience with automation tools such as Workato or BetterCloud
- Experience with Freshservice is a plus!
- Working experience with Linux or Windows systems
- Experience with Ethical Hacking tools, such as vulnerability scanners and network mapping tools
The nature of this role is mostly at the office 4 to 5 days a week. Please be aware we don't have option to be remote.
#LI-Hybrid
#LI-AC1
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.