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Monks is seeking a Sr. Community Manager to join our growing Strategy and Planning team. In this role, you will lead the development and implementation of community management strategies that foster engagement, build brand loyalty, and align with our clients' overall marketing objectives. Our ideal candidate is a proactive, versatile, and experienced professional who can identify and capitalize on new opportunities to create vibrant and engaged communities. Responsibilities include setting and implementing social media and communication campaigns, managing and overseeing all social media content initiatives across platforms to ensure customer engagement and brand consistency, and interacting with the community to build brand loyalty and ensure a positive customer experience.
Responsibilities:
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Community Engagement:
- Oversee day-to-day management of social media communities, ensuring timely and consistent engagement across platforms including, but not limited to Facebook Group, Instagram, TikTok, X, and Threads.
- Monitor and manage community interactions, responding to comments, questions, and feedback in brand tone of voice to foster and deepen relationships.
- Analyze community sentiment, feedback, and engagement metrics to identify trends, insights, and optimization opportunities.
- Identify and manage potential community crises, working closely with internal customer care teams to develop and implement effective response strategies.
- Organize and participate in community activations to build brand awareness and strengthen community relationships.
- Coordinate with Marketing, PR, and Communications teams to ensure brand consistency.
- Work collaboratively with social strategy, account management, and creative teams to ensure social media channels are on brand at all times.
- Stay up-to-date with digital technology trends, cultural trends, and community management best practices, leveraging insights to inform strategy and drive innovation.
- Partner with data analysts and strategists to develop and present monthly and quarterly reports on community health, engagement, and impact, providing strategic recommendations for continuous improvement.
- Monitor and report on feedback and online reviews.
- Conduct regular competitive benchmarking to identify opportunities for differentiation and community growth.
- Analyze the conversation around the brand daily.
Content Collaboration and Creation:
- Collaborate with content creation teams to develop and curate engaging and relevant content that resonates with the community and drives meaningful interactions.
- Set and implement social media and communication campaigns to align with marketing strategies.
- Collaborate on monthly content calendars and ensure the timely publishing of social media posts.
- Provide engaging text, image, and video content ideas for social media accounts.
The essentials:
- Experience in Community Management, with a proven track record of building and nurturing engaged communities for large-scale, national or global brands.
- Proven experience in reactive content creation and the ability to develop and implement effective community management strategies.
- Strong understanding of marketing initiatives, strategic positioning, and target audiences.
- Expertise in identifying, tracking, and analyzing relevant community metrics and KPIs, with proficiency in social listening tools and digital reports.
- Familiar with scheduling tools and social media management tools like Sprinklr, community platforms, and analytics tools to monitor and optimize community performance.
- Knowledge of social media best practices, including formats, tone of voice, and key social media channel ecosystems (Instagram, TikTok): trends, hashtags, music usage, functionalities, guidelines, and platform updates.
- Exceptional interpersonal and communication skills, with excellent writing skills and strong verbal communication abilities.
- Strong attention to detail and organizational/QA skills for publishing on high-profile channels.
- Proven ability to thrive in a fast-paced, dynamic environment, managing multiple communities and priorities while maintaining high quality and attention to detail.
- Ability to stay ahead of digital technology trends, cultural shifts, and community management innovation
Not a must, but a plus:
- 5-7 years of agency experience
- Experience with content management (calendar management, content tagging, paid social, etc)
- Experience with tools such as Adobe Creative Suite (Adobe Premiere/Rush), Capcut, and Figma
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At Media.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.