Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Position: Senior Product Manager II, Payment
What you will do:
In this pivotal role, you will be at the forefront of defining and executing a strategic payments road map tailored to the Taiwanese market, ensuring that our innovative e-commerce solutions resonate with local consumers while maintaining the essence of Coupang's groundbreaking services. You will:
- Craft our path to becoming Taiwan’s top e-commerce platform by focusing on strategic payments business development that places customer experience at the forefront, ensuring excellence without compromise. We aim to set the new industry benchmark in Taiwan.
- Become part of a fast-growing organization which embraces ownership to drive significant impact. We embrace a flat structure to foster a supportive and collaborative culture to enable fast-paced product development while challenging the business-as-usual mentality.
- Expand your expertise in a range of cutting-edge payments technologies while driving initiatives and ideas involving both internal Coupang counterparts in global offices as well as external parties such as Payment Gateways, Banks, Credit Card processors, Card Companies etc.
- Join a team of world-class talent drawn from across the globe; you’ll get the chance to collaborate with peers from industry leaders such as Amazon, Google, and Uber. We’re looking for people who will enhance our rich, diverse environment with your unique perspective.
- Lead a variety of initiatives, from expanding market reach to optimizing product offerings, all aimed at driving customer satisfaction and business growth. Employ a data-centric approach to identify trends, tailor strategies, and deliver tangible, impactful results.
- Collaborate with cross-functional teams to tailor Coupang's iconic Rocket Delivery service and other e-commerce offerings to meet the unique needs and preferences of the Taiwanese market, ensuring a tailored shopping experience.
Qualifications
- Minimum 8 years of payments experience or equivalent, with industry knowledge and preferably local contacts.
- Understanding of payment gateway infrastructure, payment/data flow, overseas payment, and credit card processing
- Excellent communication skills, capable of communicating with a variety of internal and external stakeholders while simplifying complex ideas succinctly and persuasively.
- Good UX concept, able to accurately capture what Taiwanese customers desire in payment services.
- Ability to combine strategic foresight with a strong execution focus to drive results.
- Strong analytical skills and experience extracting data from public information to drive decision-making and identify growth opportunities.
- Demonstrated ability to lead cross-functional teams and manage complex projects with multiple stakeholders.
- A proactive approach, with a willingness to delve into details and drive results.
- Fluent Mandarin (Written and Verbal) and Fluent English (Written and Verbal)