Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
Location: Cupertino (hybrid, on site 3 days per week)
About the Role
As a Senior Salesforce Administrator you’ll work closely with the business teams to become a functional experts in key channel sales/end-user sales related solutions needs.
Responsibilities:
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You will focus on recommending process innovation and efficiencies through current state
process analysis, user experience, observations, industry trends, standard methodologies
(Design Thinking, Agile,), leading-edge technology and process improvement ideas to
challenge the status quo and deliver extraordinary customer-focused solutions.
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Manage the Salesforce application and be the expert to define, design and configure
enhancements to Salesforce platform that provide significant ROI by bridging the gap
between out-of-the-box Salesforce functionalities and business processes. It is important
that you can think strategically, connecting the dots in the bigger picture, as well as being
comfortable in the details of the deliverables.
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You will work on opportunities to build for scale by designing holistically, with a focus on
flexibility and maintainability.
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Adopt a standardized development lifecycle methodology for all projects- from mobilization
to scoping, requirements, use case documentation, design, business readiness, testing and
implementation.
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Support key business processes promoting application, data integrity, governance, and
compliance.
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Design and implement reports, dashboards and alerts that support the business processes
and deliver business insight.
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Manage User Acceptance Testing with end users, including writing scripts and securing user
acceptance sign offs.
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Prepare the business for the change and adoption - Ensuring that from the very start of the
project, there is a change management plan in place. By the time, we are live - the business
is ready and excited to take on the adjustments to people, process and technology.
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Actively participate in ongoing discussions and engagements with Salesforce regarding
Salesforce Sales Cloud, Marketing Cloud, Pardot, and Einstein Analytics / Tableau CRM.
About You
The essentials:
- 8+ years of experience as a Salesforce Analyst and admin role leading enterprise-scale CRM,
- PRM projects.
- Deep understanding of Salesforce Platform functionality and best practices, with emphasis in Sales Cloud
- Strong knowledge of Enterprise channel & End customer sales. Experience in Sales operations, partner management & enablement preferred.
- Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems
- Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
- Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities.
- Experience with Agile / Scrum delivery models
- Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
- Working knowledge of process documentation & project management software
- Experience working with large-scale, complex datasets and using salesforce data tools.
- Superior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight
- Keen understanding of system security and controls
At .Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
What We Offer
.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting .Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.
LOCATION salary range
$125,000— $130,000 USD
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.