About Groq
Groq delivers fast, efficient AI inference. Our LPU-based system powers GroqCloud™, giving businesses and developers the speed and scale they need. Headquartered in Silicon Valley, we are on a mission to make high performance AI compute more accessible and affordable. When real-time AI is within reach, anything is possible. Build fast.
Technical Incident Manager, GroqCloud
Mission:
Enable Groq to achieve world-class reliability that minimizes customer impact, accelerates recovery, and ensures transparent communication with our customers.
The Team:
You will be a founding member of our Resilience team and have the opportunity to make an enormous impact on the future experience of both our engineers and customers.
Responsibilities & opportunities in this role:
- Incident Response & Command: Act as the primary Incident Commander during critical outages, coordinating rapid response, remediation efforts, and clear communication with stakeholders.
- Facilitate Post-Incident Analysis: Assist teams to ensure that detailed incident retrospectives are completed in a timely fashion and that key learnings are shared with the organization.
- Collaboration & Communication: Work closely with engineering, operations, and product teams. Ensure that insights from incidents translate into tangible action forward improvements in infrastructure and code quality.
- Process Improvement: Identify opportunities to improve incident management processes, procedures, and tools. Collaborate with teams to implement said improvements.
- Automation & Tooling: Develop, automate, and enhance internal workflows related to incident management and disaster recovery.
- Security and compliance: Uphold the highest security standards to safeguard customer data, aligning with stringent compliance protocols.
Ideal candidates have/are:
- Proven track record as an Incident Commander in high-pressure, large-scale production environments.
- Experience handling Security, IT, Legal, and HR related incidents in addition to software-related incidents.
- 5+ years of software development experience with a strong emphasis on system reliability and incident management.
- Proficiency in Python, Go or Terraform, with the ability to develop internal tooling.
- Experience with BigQuery and writing SQL against incident-related datasets.
- Ability to maintain composure, think clearly, and lead effectively during high-stress situations.
- Experience handling customer communication and internal communication during incidents.
Attributes of a Groqster:
- Humility - Egos are checked at the door
- Collaborative & Team Savvy - We make up the smartest person in the room, together
- Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
- Curious & Innovative - Take a creative approach to projects, problems, and design
- Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking
If this sounds like you, we’d love to hear from you!
Compensation: At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, the base salary range is TBD, determined by your skills, qualifications, experience and internal benchmarks.
Location: Groq is a geo-agnostic company, meaning you work where you are. Exceptional candidates will thrive in asynchronous partnerships and remote collaboration methods. Some roles may require being located near our primary sites, as indicated in the job description.
At Groq: Our goal is to hire and promote an exceptional workforce as diverse as the global populations we serve. Groq is an equal opportunity employer committed to diversity, inclusion, and belonging in all aspects of our organization. We value and celebrate diversity in thought, beliefs, talent, expression, and backgrounds. We know that our individual differences make us better.
Groq is an Equal Opportunity Employer that is committed to inclusion and diversity. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, disability or protected veteran status. We also take affirmative action to offer employment opportunities to minorities, women, individuals with disabilities, and protected veterans.
Groq is committed to working with qualified individuals with physical or mental disabilities. Applicants who would like to contact us regarding the accessibility of our website or who need special assistance or a reasonable accommodation for any part of the application or hiring process may contact us at: talent@groq.com. This contact information is for accommodation requests only. Evaluation of requests for reasonable accommodations will be determined on a case-by-case basis.