Account Director

Role & Responsibilities

Managing Key Accounts:

• Ensure best practices across all client engagements and project management.
• Build and sustain relationships with senior-level clients, becoming their trusted advisor throughout the customer journey.
• Regular communication and liaison with clients at a senior level, understanding their businesses and needs.
• Pitch fresh and innovative ideas to clients.
• Inspire the team to think differently, take risks, and strive for more effective results.
• Serve as the trusted voice of the consumer by integrating customer and marketplace insights into digital strategies and programs.
• Ensure that strategies align with overall brand and company goals.

Client Focus & Business Insights:

• Lead cross-capability teams to deliver and sell strategic excellence, creative thinking, and powerful ideas that meet client objectives.
• Understand digital and non-digital marketing channels and complex integration mechanics.
• Identify and assess client’s business challenges, modeling big-picture thinking around holistic client business goals.
• Understand the client's business to assess opportunities and align agency efforts on the client's overall business goals.

Communication & Relations:

• Lead customer insights and branding in client teams, peer groups, and internal meetings.
• Work to create a team “mission” beyond the individual outcome of a given project.
• Own relationships with clients, other agencies, and partners.

Trends & Innovations:

• Inspire the team and clients with recent digital and integrated trends and developments in our business.

New Business / Account Growth:

• Identify and set up opportunities, managing revenue forecasts from SOW to PO.
• Collaborate with the Head of Clients Germany to identify business and revenue growth opportunities with existing clients and plan measurable strategies for steady account growth.

Financial Responsibilities:

• Negotiate and agree on final budgets, ensuring a healthy start margin in liaison with your delivery partner (project manager); secure contractual agreements (MSA, SOW, CR).
• Monitor the impact of projects on account P&L.
• Perform strategic account planning to decide on possible investments to grow accounts.
• Ensure key accounts are run profitably and that the team fully understands all business objectives.
• Regularly evaluate the success of marketing efforts and optimize strategies as needed.

Quality:

• Ensure quality meets the client's expectations.

• 5-7 years of experience in client servicing, with 1-2 years leading an account.
• Experience in leading, managing, and developing a team, with some years working in agencies (creative/digital/design) or an industry-relevant start-up.
• Proficient in German and English at the highest professional level.
• Extensive experience writing proposals and can propose solutions from either a basic technical or a creative/commercial perspective.
• Strong background in digital (design and build, not just campaigns) – good understanding of AI, websites, apps, UX, technology, and can sell your expertise.
• Confident in managing digital production projects in a fast-paced environment, with backing from senior producers and tech directors.
• Ability to manage relationships and grasp technology to help scope and propose target-driving quotes and timings.
• Ability to look beyond the day-to-day needs of assigned accounts, ensuring long-term stability and growth of relationships and revenue.
• Ability to work cross-functionally and see the bigger picture within the whole team.
• Strategic mindset and presentation skills, ability to sell Monks by showcasing cases, capabilities, and culture to (potential) partners at every turn.
• Entrepreneurial spirit, driven by business performance and motivated by growth, looking for and pursuing new business opportunities.